What are the responsibilities and job description for the Onboarding Specialist position at Align Technology?
Job Description
Job Description
Description
As an Onboarding Specialist , your role is to build the confidence of our doctors by applying comprehensive knowledge of Invisalign / iTero sales strategies in dental practices that help accelerate revenue and higher case volume. This role provides consultative end to end and customized training through regular touch points focused on utilization and adoption of our products, you will serve as a direct point of contact for new customers while coordinating cross functional efforts with other areas of the business for an excellent customer experience. You will work to identify and prioritize target accounts within an assigned territory, and drive growth by continually understanding business needs and maintaining a positive experience for our customers.
Role expectations
- Generate leads and increase doctor’s knowledge on Invisalign and iTero products via outbound calling, email communications and performing virtual demonstrations to customers from the Raleigh NC Corporate office.
- Develops sales opportunities by researching and identifying potential accounts; soliciting newly certified accounts building rapport; providing clinical and product information and explanations.
- Responsible for handling customer inquiries promptly and effectively in a fast-paced, team-oriented environment.
- Plan and execute Align’s sales strategy to determine practice vision, identify gaps, and establish solutions to drive sales within the practice.
- Develop and maintain positive relationships with each account, including staff, assistants and doctor by demonstrating practice focus based on integrity and trust.
- Understand account capabilities to help identify gaps and recommend training, technical resources, and support to ensure customers are well-equipped to treat patients with appropriate Align Technology solutions and ensure positive patient outcomes.
- Partner with additional internal company resources including field sales to optimize the customer experience and provide ongoing promotion of Align products.
- Ensure the effective fulfillment of KPIs and assigned quota, other business objectives and assigned deadlines.
- Participate in proactive team efforts to achieve area or region and company goals.
- Provide clinical support to Align customers, including reviewing patient clinical data and offering feedback and guidance on the use of Align products and services.
- Comply with all HIPAA, GDPR, and other associated privacy regulations with respect to clinical data access to ensure support to our customers is done in an effective and compliant manner.
- Perform other duties as assigned.
What we're looking for
