Maintenance Program Manager

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JOB TITLE: Maintenance Program Manager

REPORTS TO: Director, Operations

DUTIES & RESPONSIBILITIES (to include, but not limited to):

• Maintenance Program Development & Implementation

  • Develop, implement, and maintain a proactive maintenance program, incorporating preventive, predictive, and corrective maintenance strategies.

  • Oversee the 52-week critical maintenance calendar, ensuring timely execution of maintenance activities.

  • Ensure compliance with the Aligned Runbook guidelines, industry best practices, and regulatory requirements.

  • Manage change requests, MOPs, SOPs, and EOPs related to maintenance activities.

• Personnel & Team Management

  • Lead, mentor, and supervise a team of maintenance technicians and support staff.

  • Conduct quarterly and annual performance reviews, career development planning, and new hire interviews.

  • Ensure completion of training and drills for all maintenance personnel.

  • Oversee PTO/timecard approvals and workforce scheduling to optimize efficiency.

  • Foster a culture of safety, accountability, and continuous improvement.

• Vendor & Contractor Management

  • Manage relationships with third-party vendors and contractors, ensuring adherence to contracts and service agreements.

  • Oversee vendor onboarding, contract negotiations, and annual business reviews.

  • Review vendor invoices, quotes, POs, and budget allocations for maintenance-related expenses.

  • Ensure vendors comply with all maintenance protocols, safety guidelines, and operational requirements.

• Maintenance Execution & Quality Control

  • Conduct QA/QC (Quality Assurance/Quality Control) reviews of all maintenance activities.

  • Perform PM (Preventive Maintenance) and WO (Work Order) audits to ensure adherence to standards.

  • Ensure that digital rounds and maintenance logs are accurately recorded and maintained.

• Compliance, Safety & Risk Management

  • Maintain and enforce safe work practices and procedures for both employees and contractors.

  • Participate in client-based and internal audits, preparing all required documentation.

• Budgeting & Cost Management

  • Assist in the development and management of OPEX (Operational Expenditures) and CAPEX (Capital Expenditures) budgets for maintenance operations.

  • Track and optimize maintenance costs while ensuring high service levels and operational reliability.

  • Oversee spare parts inventory management, ensuring availability of critical components.

• Stakeholder & Customer Engagement

  • Serve as a key liaison for customer maintenance-related inquiries and escalations.

  • Coordinate customer notifications for scheduled maintenance and observed maintenance evolutions.

  • Collaborate with cross-functional teams, including Facility Managers, Site Directors, and Service Delivery teams, to align maintenance with broader operational goals.

  • Support fit-outs and audits, ensuring a seamless maintenance process.

DESIRED SKILLS & QUALIFICATIONS:

• Education: Bachelor’s degree in Facilities Management, Engineering, Operations, or related field preferred.

• Experience: Minimum 5 years of maintenance management experience, preferably in a data center or industrial setting.

• Certifications & Licenses: Professional certifications in mechanical, electrical, or maintenance-related disciplines preferred.

• Technical Proficiency: Strong understanding of MEP (Mechanical, Electrical, and Plumbing) systems, instrumentation, and critical infrastructure.

• Project Management: Proven experience in maintenance project planning, scheduling, and execution.

• Budget & Cost Management: Ability to manage maintenance budgets, cost tracking, and financial planning.

• Software Skills: Proficiency in MS Office Suite (Excel, Word, PowerPoint, Outlook) and CMMS (Computerized Maintenance Management Systems).

• Analytical Thinking: Ability to interpret maintenance data, identify trends, and drive efficiency improvements.

• Communication & Leadership: Excellent ability to communicate technical concepts, mentor staff, and coordinate across teams.

• Adaptability: Ability to manage multiple tasks, work under pressure, and respond to emergency situations.

• Travel Requirement: Occasional travel may be required for training, site visits, or business-related projects.

GENERAL COMPETENCIES:

• Leadership & Team Development: Effectively mentors and guides maintenance personnel.

• Safety & Compliance Management: Ensures safe and regulatory-compliant maintenance operations.

• Project & Vendor Management: Successfully coordinates maintenance projects and vendor relationships.

• Operational Excellence & Problem-Solving: Identifies inefficiencies and implements corrective actions.

• Customer Service & Communication: Maintains strong client relationships and ensures timely issue resolution.

• Change Management & Adaptability: Handles evolving business needs and maintenance challenges effectively.

• Ethical Standards & Professionalism: Upholds company values and fosters a culture of integrity.

PHYSICAL DEMANDS & WORK ENVIRONMENT:

• Regularly required to stand, walk, and use hands for maintenance tasks and inspections.

• Frequently required to climb, balance, bend, stoop, kneel, or crawl when performing maintenance duties.

• Occasionally exposed to high noise levels, extreme temperatures, and moving mechanical parts.

• Exposure to chemicals, airborne particles, and confined spaces may be required.

• Must be able to lift or move up to 50 pounds when necessary.

• Work is primarily on-site with occasional travel required.

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

At Aligned, we are committed to transparency and fostering a positive employee experience from your very first interaction with us. In compliance with Illinois pay disclosure requirements, when you join Aligned, you’ll have access to the following benefits: medical, dental, vision, short and long disability, life insurance and other voluntary benefits, 401k with employer match, bonus opportunities, paid time off, wellness benefits and professional development opportunities, all designed to support your well-being and career growth. We want you to have a clear understanding of what we offer, so you can make informed decisions about your future with us.

Aligned is equally committed to fostering an inclusive workplace and providing equal employment opportunities for all employees. We ensure that all applicants and team members are considered for employment, advancement, and all other employment-related matters without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), national origin, age, physical or mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information, military or veteran status, or any other characteristic protected by applicable law.

If you require a reasonable accommodation to perform the essential functions of your job due to a disability or medical condition, please contact our People & Culture team. Accommodation requests will be reviewed on a case-by-case basis in accordance with applicable laws. Aligned will make reasonable accommodations where necessary to enable qualified individuals with disabilities to perform the essential functions of their role.