What are the responsibilities and job description for the Hotel Front Desk position at Aligned Hospitality Management?
*Job Summary* We are seeking a dedicated Hotel Front Desk Clerk to join our team. The ideal candidate will be the first point of contact for guests, providing exceptional customer service and ensuring a positive experience throughout their stay at an exciting lifestyle branded property. *Duties* - Greet guests upon arrival and check them in/out efficiently - Answer phone calls, emails, and in-person inquiries promptly and professionally - Handle reservations, cancellations, and room assignments accurately - Provide information about hotel services, facilities, and local attractions - Process payments and maintain guest accounts - Address guest concerns and escalate issues as needed - Maintain a clean and organized front desk area *Experience* - Previous experience in customer service or hospitality is preferred - Proficiency in using hotel management software is a plus - Strong communication and interpersonal skills - Ability to multitask and work effectively in a fast-paced environment - Attention to detail and problem-solving abilities Join our team as a Hotel Front Desk Clerk and be part of creating memorable experiences for our guests!
Job Types: Full-time, Part-time
Pay: $14.70 - $15.50 per hour
Benefits:
- Flexible schedule
Experience:
- Customer Service: 1 year (Required)
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
Work Location: In person
Salary : $15 - $16
