What are the responsibilities and job description for the Patient Experience Coordinator position at Aligned Modern Health?
Aligned Modern Health is changing the face of healthcare and building the leading national brand in drug-free, surgery-free treatment. We are the largest and highest rated integrative medicine group in the Midwest and are driving positive change in healthcare by introducing our services to new patients every day. Our unique, multi-disciplinary model offers patients evidence-based solutions to a host of health challenges including musculoskeletal pain, stress and anxiety, GI distress, metabolic disorders, infertility and more. We pride ourselves on outstanding clinical outcomes and a five-star patient experience. We have 18 clinics across the city of Chicago and surrounding suburbs, and we are growing quickly in Illinois and beyond! To learn more about us, please visit our website at www.alignedmodernhealth.com.
Are you a college graduate looking for an entry level career at a growing company? Our corporate office in downtown Chicago (currently temporarily remote) is looking to hire highly motivated, self-driven, personable, and team-oriented Patient Experience Coordinators. Our ideal candidates are outgoing, professional, have great organizational and administrative skills, and excel when multi-tasking. Though all candidates will be considered, we are particularly interested in hiring for evening and weekend shifts.
The Patient Experience Coordinator's primary responsibility is to interface with patients on the phone, email, and live chat to get them scheduled at one of our 18 Chicagoland clinics. This role will also work internally with clinic teams and providers to ensure they have all the relevant information and guidance they need to provide a 5-star patient experience.
If you have experience or interest in any of the following roles, we encourage you to apply - Care Coordinator, Customer Experience Coordinator, or Scheduling Specialist.
Job Responsibilities:
- Provide exceptional customer service and build rapport with patients
- Serve as our new patient scheduling liaison for 18 clinics across the Chicagoland area
- Manage and schedule new patient appointments and promptly respond to new patient inquiries
- Provide support to clinics for scheduling, insurance collection, and billing related questions
Requirements
- Bachelors degree from a 4-year accredited school
- 1 years of experience in retail, sales, hospitality, or customer relations
- Excellent listening and communication skills
- Great team player able to adapt in a fast-paced work environment
- Customer-first, outgoing attitude and exceptional customer service skills
- Professional and courteous demeanor in all forms of communication
- Superior written and verbal communication skills; top-notch tact in handling confidential and sensitive information
- Demonstrated ability to work well in a fast-paced, team environment
- Takes ownership and applies rigor to all tasks assigned – understands the direct impact this role has on business operations
- Strong organizational and attention to detail skills
- Comfort conducting daily tasks on the phone or computer
- Ease and savviness utilizing Microsoft office products and various software
- Availability to work nights and Saturdays or Sundays
- Must provide high speed internet connection
- Must have a quiet work environment to take and make phone calls
The ideal candidate will also have the following:
- Interest in healthcare
- Excellent ability to manage multiple responsibilities
- Energetic and outgoing personality with a desire to help people
- Passion about health and wellness
We offer competitive compensation, benefits, and unlimited opportunity with one of Chicago’s most exciting and fastest growing health and wellness companies.
Aligned Modern Health is an Equal Opportunity employer.
