What are the responsibilities and job description for the CLINICAL RECEPTIONIST position at Alina Lodge?
Job Description
Job Description
Considered among the top residential addiction treatment programs in the United States, Alina Lodge continues to integrate new and innovative therapies into our time-honored approach to the treatment of substance use disorders. Reflecting the community we serve, our team of professionals come from diverse backgrounds and includes members who have struggled with addiction in the past. Our mission is to help individuals and their families attain and maintain lives of hope and recovery from substance use disorders.
At Alina Lodge, we create an atmosphere that encourages development for both our guests and employees. To assist our guests on their path to recovery, we are dedicated to offering the greatest continuum of care and services, and we look for experts who share this commitment.
JOB SUMMARY :
The Clinical Receptionist is responsible for interacting with guests and managing administrative tasks for the clinical team. Their duties include greeting visitors, maintaining appointments, and providing direction to people in person and on the phone. The Clinical Receptionist may also perform clerical work and disseminate information to clinical staff.
MAJOR JOB DUTIES :
- Creates a customer-friendly environment consistent with Alina Lodge care model.
- Demonstrates regard for the dignity and respect of all guests their families, guests, representatives, fellow employees, volunteers, and medical staff of the facility.
- Supports the mission to provide consistent quality care services in a professional, caring, and responsive environment.
- Operate the switchboard.
- Answering phones and forwarding calls to the appropriate party
- Screening calls
- Greet new guests and other visitors who come to the Lodge.
- Sign for packages received. Sort guests’ mail by counselor.
- Notify staff of arrival of scheduled guests and guests for appointments.
- Checks guests outgoing mail against approved list. Stamps appropriate mail and records guest postage used.
- Maintains and keeps guests’ information confidential.
- All other duties as assigned.
QUALIFICATIONS :
PHYSICAL DEMANDS :
Alina Lodge is an at-will employer. This job description is not intended to be all-inclusive; an employee will also perform other reasonably related business duties as assigned by the immediate manager or other management as required. Alina Lodge reserves the right to revise or change job duties as needed. This job description is not a written or implied contract of employment. .
