BWH Intake Coordinator

Intake Coordinator

Intake Coordinator - Bournewood Hospital

Bournewood Health Systems is seeking an intake coordinator with strong organizational and communication skills who will be responsible for providing support to the Director of Admissions by completing all triage, assessment and intake responsibilities.

About:

Bournewood Health Systems is a behavioral health organization with a main campus in Brookline, MA and another satellite site in Woburn. We are dedicated to providing quality, evidence-based and person-centered treatment for people with mental health and substance use conditions in a safe and respectful environment in partnership with the individuals and families we serve, focusing on support, hope and recovery. We are committed to a philosophy and an environment of care in which we treat people with dignity, respect and mutuality; protect their rights; provide the best care possible; support them in returning to their natural communities; and include patients and families as partners in their treatment. We stand firmly for providing a safe and therapeutic environment for patients, families and staff. All Bournewood employees are continuously trained in this philosophy. All candidates must be able and willing to promote the values of trauma-informed and patient-centered care.

Responsibilities:

• Serve as the initial point of contact for individuals seeking inpatient or partial hospital behavioral health services.
• Gather and document essential patient demographic, insurance, and referral information.
• Coordinate with clinical staff to determine bed/space availability and admission eligibility.
• Facilitate the completion of necessary intake paperwork.
• Respond promptly to inquiries from patients, families, and referring providers regarding the intake and admission process.
• Maintain professional and compassionate communication with patients in distress or crisis situations.
• Liaise between referring agencies, hospitals, and internal clinical teams to ensure a seamless intake process.
• Accurately input patient data into the electronic health record (EHR) system.
• Verify insurance eligibility and coordinate authorization for inpatient services with the billing department.
• Maintain organized records of all intake documentation and referrals.
• Schedule and confirm inpatient admissions based on bed availability and through shared schedule for PHP intakes.
• Communicate admission details to referrals sources, patients, families, and relevant hospital departments as needed.
• Coordinate transportation arrangements when necessary.
• Adhere to all HIPAA regulations and hospital policies regarding patient confidentiality.
• Ensure compliance with all state and federal guidelines related to behavioral health admissions.
• This job description reflects management’s assignment of essential functions.  It does not prescribe or restrict the tasks that may be assigned.  Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

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Qualifications

Required Experience & Qualifications:

• Bachelor’s degree in a human services field. Master’s degree in behaviorial health  preferred.  
• At least one year experience in mental health field or in performing intakes and admissions preferred

Essential Competencies:

• Excellent communication skills
• Ability to assess a client’s level of care needs through conversation with referral source
• Understanding of mental illness, common diagnoses and behaviors
• Ability to maintain a calm and respectful demeanor when handling difficult people or situations

Openings: 1

Salary: Negotiable

Start Date: ASAP

Schedule: Various days/ evenings and some weekends

Location: Brookline, MA