Manager of Admissions

Description

This is where you change your story…

At Meadows we understand that new directions to career advancing, and improvement can be scary, but we are excited to offer you a possible new rewarding chapter with us! Come join us in transforming lives!

Who are we?

Meadows Behavioral Health is a leader in the behavioral health industry.  We offer a range of specialized programs including residential, outpatient and virtual treatment.  We provide care for drug and alcohol addiction, trauma, sexual addiction, behavioral health conditions, and co-occurring disorders.  We offer state-of-the-art care including neurofeedback and other services. Our evidence-based approach is rooted in decades of clinical experience, with more than 45 years in the field.  Our approach is different and success stories from our patients is the proof.

Who are you?

Are you compassionate, innovative and have a passion to make an impact?  Are you looking to get your foot in the door with a company that will believe in your abilities and train you to advance? 75% of our current top-level executive staff are organic internal promotions from within.

We might be a perfect fit for you!

Position Summary

The Manager of Admissions is responsible for overseeing the daily operations of the admissions team and contact center, ensuring an efficient, patient-centered intake process. This role focuses on coaching and developing team members, managing workflows, optimizing conversion rates, and maintaining compliance with company policies and industry regulations. The Manager of Admissions plays a key role in census management by driving efficiency in inquiry handling, admissions processing, and referral coordination.

Responsibilities

• Lead, mentor, and develop a team of admissions professionals, ensuring high performance and engagement. 
• Provide ongoing coaching and training to enhance team skills in customer service, patient assessment, and intake process.
• Assist in training new and existing team members on best practices for patient engagement, inquiry handling, and admissions procedures. 
• Foster a positive team environment focused on accountability, collaboration, and continuous improvement.
• Oversee the day-to-day operations of the admissions department to ensure timely and accurate patient intake.
• Monitor inquiry and admission trends, providing recommendations to improve conversion rates and optimize census growth. 
• Work closely with leadership to develop implement strategies for maximizing occupancy and bed utilization. 
• Manage the day-to-day operations of the admissions contact center, ensuring efficient handling of inbound and outbound inquiries.
• Oversee workflow process to optimize response times and streamline intake processes.
• Monitor and analyze key performance metrics to drive census growth, optimize contact center performance, and drive team results. 
• Ensure appropriate staffing coverage to meet admissions and inquire volume demands.
• Identify opportunities for process improvement to enhance efficiency and patient experience. 
• Collaborate with clinical, marketing, business development, and operations teams to ensure seamless coordination in patient intake. 
• Assist in maintaining strong communication between admissions, clinical, and business development teams to ensure proper patient placement. 
• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Qualifications

Education, Skills and Experience

• High School Diploma Required.  Bachelor’s Degree preferred
• Direct team lead or management experience providing coaching, development, and/or leadership in a team-oriented environment is preferred. 
• Excellent communication, problem-solving, and organizational skills.
• Ability to analyze data, manage performance metrics, and drive strategic initiatives. 
• Experience managing or working within a contact center or call center environment is preferred. 
• Experience in behavioral healthcare, insurance verification, and patient intake process is preferred.

We are a Drug Free Company.  All positions are designated as “Safety Sensitive” positions and in light of our company mission, the Company does not employ medical marijuana cardholders. Following an offer of employment, and prior to reporting to work, all applicants will be required to submit to and pass a substance abuse screen.

The Meadows is an equal opportunity employer committed to diversity and inclusion in the workplace. Qualified candidates will receive consideration without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status or any other factor protected by applicable federal, state or local laws. The Meadows provides reasonable accommodations to individuals with disabilities and if you need reasonable accommodation during any time of the employment process, please reach out to HR@meadowsbh.com