What are the responsibilities and job description for the Logistics Coordinator (Healthcare) position at Alivi?
The pay rate for this role is $16 per hour.
This is a hybrid position open to candidates within a 40-mile radius of our headquarters in Miami. For those residing more than 40 miles away, the role will be fully work-from-home.
JOB SUMMARY
This is an entry level role in Logistics. The Logistics Coordinator I (LCI) work very closely with Alivi’s Transportation Providers, assigning, updating and monitoring transportation requests. The LCI will assist with dispatch-related duties as needed by each department.
DUTIES & RESPONSIBILITIES
- Assigns trips to Transportation Providers based on geography, member mobility and provider capacity.
- Monitors Transportation Provider services to ensure compliance with established SLA’s and KPIs, service requirements and member safety.
- Interacts daily with Health Plan representatives, transportation providers and members.
- Resolves problems associated with the assignment of trips to our transportation partners.
- Familiar with the different contacts/roles within the company.
- Process and maintain Logistics reporting via data entry
- Able to complete a high number of outbound calls or take inbound calls when needed.
- Must perform the duties of a CSR when needed to meet call volume demand, and to achieve SLAs and KPIs.
- Adheres to Quality Assurance program.
REQUIREMENTS & QUALIFICATIONS
- High School Diploma or equivalent (Associate degree desirable).
- 1 year of experience or equivalent training in dispatching transportation requests, preferably in the healthcare or medical field.
- Utilize interpersonal skills to interact with employees at all level, vendors, members and preferred partners.
- Able to multitask, prioritize situations and react quickly to changing dynamics.
- Highly organized with acute attention to detail.
- Able to adapt to high volume, fast paced environment
- Bilingual in English/Spanish preferrable
Salary : $16
