What are the responsibilities and job description for the Provider Relations Representative position at Alivi?
SUMMARY
The Provider Relations Rep will ensure on-going network development for the area assigned to them. They will provide direction and close guidance in managing on-going transportation supplier relationships through communicating with all Transportations Providers. They will overall contracting process and safeguard contract fulfillment of insurance requirements and credentialing requirements for vehicles and drivers; will provide leadership support on the development, implementation and execution of all deployments, special projects or other Network Health related actions. The Provider Relations Rep will ensure adherence to relevant federal and state laws, contract standards, and Alivi's ethical standards.
RESPONSIBILITIES
- Ensures overall network health for the assigned market/area through on-going network development and individual provider relations support
- Executes on-going network development to prevent network deficiencies and meet or exceed budgeted unit cost
- Manages transportation provider network contracts to ensure that performance criteria are met and maintained
- Oversees the onboarding of transportation providers to include contracting and negotiating rates. Ensure credentialing policies are followed and standards are adhered to
- Develop metrics and implement plans to execute on-going network development to manage network deficiencies
- Ensure delivery and review of the provider performance reviews
- Negotiates with provider network to meet budgeted costs, including rate exception oversight Application of corrective action plans for transportation provider contract deficiencies and recommends liquidated damages if necessary
- Engages in provider relations support to initiatives for overall provider business management support (i.e. assisting with grants for vehicles, strategies for hiring and maintaining quality drivers) Responsible for overall Network Digitization and assumes role of subject matter expert for all digitization initiatives
- Assumes primary responsibility and leadership for quarterly provider meetings
- Responsible for platform utilization (transition & implementation): first point of contact and first call resolution for Providers as subject matter expert for initial and on-going platform initiatives.
- Other duties as assigned.
- Bachelor’s degree preferred in Business, Logistics, Marketing or other related field
- 5 years of experience in transportation services and provider network development required 2 years staff supervisory experience required
- Negotiation and contract management experience is preferred
- Knowledge of transportation provider costs, pricing strategies, budget management, budget preparation and reporting required
- Must have a valid driver’s license
- Must be able to pass DMV record check
- Driving record must remain in compliance with Alivi’s driver qualification standards Must be able to use a hands-free mobile phone
- Proficient in Microsoft Word, Excel, and Outlook Ability to learn proprietary software system
