Description

Alkami is a leading cloud-based digital banking solutions provider for financial institutions in the United States that helps clients to transform through retail and business banking, digital account opening and loan origination, payment fraud prevention, and data analytics and engagement solutions. Alkami’s Mobile App Platform has been certified by J.D. Power for providing clients with “An Outstanding Mobile Banking Platform Experience.”

Founded in 2009, we continue to be recognized for our intentional culture and tremendous growth (Best Place to Work in Fintech; Best & Brightest to Work For Nationally; and Comparably’s Best Company Culture, Best Career Growth, Best Engineering Team, and Best Places to Work in Dallas, among others). Through our bold investments in technology and people, we empower our clients to grow confidently, adapt quickly, and build thriving digital banking communities through tailored experiences for over 19.5M users.

As a remote-first company, this position can sit in Plano, TX or remote in the US.

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The Sr. SRE Operations Engineer is expected to focus on complex issue resolution, escalated tasks from team members, and focus on improvement, automation, and tooling for the Ops team. They are also expected to drive cross department and SRE Operations projects to completion from the technical standpoint and provide training to the team when necessary.

Key Responsibilities & Duties:

• Acts as an escalation point for existing team members 

• Works to develop automation, tooling, and scripting solutions for toil, projects, and manual effort tasks 

• Owns and drives company initiatives to completion from the SRE Operations perspective with reliable and stability as top of mind

• Provides Infrastructure, Service, and Application Support as needed 

• Develops cross team/department relationships with technical resources

• Participates in Level 2 On-call support 

• May participate in client or vendor facing calls and sessions

• Develops and maintains knowledge management articles 

• Other duties as assigned

Qualifications:

• 2-3 years of experience with the following technologies Windows Server Administration, PowerShell, IIS, Amazon Web Services / Azure / GCP, PowerShell 

• 2-3 years experience performing changes or troubleshooting in a Production environment 

• 1-2 years experience creating and maintaining automation and tooling via a scripting language 

• 1-2 years experience with containerized solutions such as Kubernetes, AWS ECS, or similar 

• Excellent communication skills, both written and verbal with the ability to communicate technical information to a non-technical audience 

• Experience working in a collaborative environment with both technical and non-technical resources.

• Good analytical and critical thinking skills 

• Ability to participate in on-call rotation

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Desired Skills:

• Bachelor’s degree in technology, engineering or related field 

• TeamCity 

• ArgoCD 

• Gitlab 

• Terraform 

• Linux Server Administration 

• Microsoft .NET 

• Microsoft SQL Server 

• Amazon Web Services / Azure / GCP

The salary range for this position is: $102,500 - $153,750

Cool Things to Know

Not Just Any Company: Alkami has an awesome diverse and inclusive environment. We have a FUN culture and offer great benefits, including remote-first environment, unlimited paid time off, 401(k) with employer match, and more.

Work Authorization: We cannot offer employment sponsorship at this time. Candidates must be eligible to work in the US for full-time employment.

Recruiters: We are not looking for outside recruiting firms to help us in this search. Thank you for understanding.

Pay Transparency: As of January 1, 2023, new states and locales have enacted pay equity laws that require more pay transparency by employers in the following states: California, Colorado (effective January 1, 2021), Connecticut, Maryland, Nevada, New Jersey, New York, Ohio, Rhode Island and Washington.

The Important Stuff

Alkami Technology is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Alkami is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Alkami are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Alkami will not tolerate discrimination or harassment based on any of these characteristics. Alkami encourages applicants of all ages.

#LI-REMOTE

J.D. Power 2024 Mobile App Platform Certification ProgramSM recognition is based on successful completion of an audit and exceeding a customer experience benchmark through a survey of recent servicing interactions. For more information, visit jdpower.com/awards.

Salary : $102,500 - $153,750