What are the responsibilities and job description for the Associate Director, IT- Commercial Applications Delivery position at Alkermes?

POSITION SUMMARY :

Alkermes is seeking an experienced IT Associate Director within the Commercial delivery group of IT. This individual will be accountable for business engagement, implementation, production support and maintenance services for a number of functional areas in the Commercial, Sales and Marketing arena. The successful candidate will have deep experience with the delivery of Commercial applications in a pharmaceutical environment with extensive experience implementing and supporting Veeva and / or Salesforce Customer Relationship Management (CRM) applications.

This role is based at Alkermes’ Waltham, MA location and would work a hybrid office schedule.

JOB DUTIES :

Shape business demand into supply by partnering with business resources to facilitate creation of business cases, and value plans : Identify opportunities to solve business problems with IT capabilities through collaboration with stakeholdersDevelop meaningful long-term relationships with business functions / stakeholders to gain deep understanding of business needs Champion awareness for and influence IT functions on business needs to improve effectiveness utilizing technology and a culture of shared ownershipPartner with Corporate PMO, IT leaders and other business functions to ensure prioritization and governance of projectsStay on top of customer and stakeholder preferences, technology trends, and market demand in relevant areas
Lead the delivery in the build, execution and support of IT solutions to enable the realization of business valueOwn the partner / vendor relationships, managing external service provider quality and performance to ensure that services are delivered according to the specified service levels, requirements, and overall effectivenessEnsure adherence to pertinent regulatory requirements, security, and departmental policies, practices and standard operating procedures
Own the relevant design, development, testing and deployment of technical products and capabilities. Ensure smooth transition to support and ongoing maintenance
In conjunction with other IT teams, evolve technical system portfolios, ensuring systems are aligned with the business processes, compliant and current. Continuously evaluate technical efficiency and recommend changes as necessary.
Provide leadership, direction and day-to-day oversight (including staffing, budgeting, compliance adherence and other relevant management and administrative functions).
Identify, mentor, develop and retain high performing team

QUALIFICATIONS :

Basic Qualifications :

Minimum Education, Experience and Skills Requirements :

Bachelor’s Degree in Computer Science, Information Systems, or a related field; post-graduate degree or equivalent experience preferred

Minimum of ten (10) years application support / service delivery management experience required with extensive Customer Relationship Management (CRM) implementation and support experience. Consulting experience strongly preferred.

Extensive delivery experience in the pharmaceutical commercial space required

Experience managing IT vendor relationships within pharmaceutical / biotech industry

Preferred Qualifications :

Excellent verbal and written communication and presentation skills and the ability to interact professionally with a diverse group of executives, managers, and subject matter experts

Self-starter with ability to multitask – effectively manage simultaneous work requests across departments, IT, and other cross-functional organizations

Ability to initiate, persuade, motivate, and influence project stakeholders and internal / external team members to desired and mutually-beneficial outcomes

Ability to work a hybrid schedule in our Waltham office

Travel Requirements :

Occasional business travel expected

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Associate Director, IT- Commercial Applications Delivery

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