Manager, Field Operations

Position Summary

Alkermes is seeking a dynamic and detail-oriented Manager of Field Operations to drive excellence in roster management, territory alignments, and field sales reporting. This role is instrumental in managing field team operational planning, overseeing alignments, rosters and business rules. As a key player in the Field Operations team, you will be responsible for ensuring the accuracy and efficiency of all roster initiatives, coordinating with both internal and third-party stakeholders. You will play a crucial role in operational execution for all field deployments. This role requires expertise in CRM systems, Tableau reporting and Javelin administration, ensuring seamless system automation and customer visibility. The ideal candidate is highly motivated and customer-focused, with the ability to adapt quickly to changing business needs while maintaining a strong commitment to operational excellence. This role will be located in our Waltham office and work a hybrid office schedule.

Core Responsibilities

• Maintain and update all roster and alignment deliverables, ensuring clear documentation and communication across commercial field teams.
• Collaborate with HR on field employee onboarding, offboarding, and employee change management.
• Lead mapping sessions, manage shared prescriber and account processes, and ensure accurate territory alignments.
• Ensure accurate roster information is provided to downstream vendors for seamless data consumption.
• Oversee ad hoc alignment changes, impact reporting, call planning, goal setting, and dashboard updates.
• Conduct alignment analysis and propose new geographies to support current and future sales force growth.
• Identify and implement innovative tools and technologies to streamline end-to-end alignment processes.
• Act as the primary resource for troubleshooting and resolving roster and alignment issues.
• Recommend process improvements to enhance business applications and operational efficiency.
• Maintain business rules in Javelin, ensuring alignment, account exclusions, and accurate sales crediting.
• Manage and create reports for field force operations, marketing, and sales analytics.
• Participate in Javelin system enhancements, writing business requirements, advising developers, and conducting user acceptance testing.
• Collaborate on incentive compensation (IC) design and sales reporting.

Basic Qualifications / Required Knowledge & Skills

Minimum Qualifications

Preferred Qualifications

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