What are the responsibilities and job description for the Customer Service Representative position at All American Label and Packaging?
Job Overview:
All American Label and Packaging is a leading provider of comprehensive product labels, flexible packaging, folding cartons, and shrink-sleeve printing products. With multiple facilities across the United States, we produce top-quality products for demanding markets.
Essential Responsibilities
- Be a customer experience owner, delivering excellent service and building loyalty through effective communication, sales, and production.
- Serve as primary representative for assigned customers, strengthening relationships and handling day-to-day requests.
- Exemplify a customer-focused, responsive image by adhering to service-level standards.
- Manage customer inventory programs, proactively working with customers to maintain agreed-upon levels and ensure shipments are released as planned.
Key Skills and Qualifications:
- Strong interpersonal and communication skills, both written and verbal.
- Proficiency with data entry, Word, Excel, and email.
- Ability to learn new computer programs and complex procedures in a highly customized work environment.
Benefits:
- Benefits start on the first of the month after hiring.
- Free life insurance and long-term disability.
- United Healthcare medical plans.
- Health savings account contributions.
- 401k with company match available after 90 days.
- Short-term disability, flexible spending accounts, accident, and critical illness insurance.
