Customer Care & Inside Sales Representative (Hybrid – Nashville, TN)

Customer Care & Inside Sales Representative (Hybrid - Nashville, TN)

Are you a customer-focused professional with a passion for sales, problem-solving, and delivering exceptional service? Do you thrive in a fast-paced environment where every interaction makes a difference? Join All-American Pest Control, an award-winning company recognized as a Top Workplace by The Tennessean and a Best Place to Work in Pest Control by PCT Magazine.

This hybrid inside sales and customer care role is based at our Nashville office (2259 Jackson Downs Blvd, Nashville, TN 37214) with the opportunity to work from home after completing 90 days of in-office training and work only one day per week onsite in our Nashville office. We also offer a hybrid 4-day work week (alternating 4-day and 5-day weeks) and a full suite of benefits, competitive pay, and bonus opportunities.

Why This Role is a Great Fit for You

As a Customer Care & Inside Sales Representative, you will:

• Handle inbound and outbound customer service calls, emails, and texts, assisting customers with questions and service needs.
• Qualify leads and close sales, proactively following up with potential and returning customers.
• Educate customers on pest control services, providing expert recommendations to meet their specific needs.
• Schedule and optimize service appointments, ensuring efficiency for our field technicians.
• Support the field service team, ensuring seamless daily operations.
• Manage accounts receivable and billing inquiries, assisting customers with payments.
• Learn and grow in a structured training program with clear career advancement opportunities.
  
  

What Makes You a Great Fit

• Customer service and inside sales experience with a track record of success in a call center, sales, or service-related role.
• Strong communication skills, with the ability to build rapport over the phone, email, and text.
• Proactive, detail-oriented, and organized, capable of managing multiple tasks while meeting deadlines.
• Ability to problem-solve and handle customer concerns professionally and efficiently.
• Quick learner with a team-first attitude, comfortable in a fast-paced environment.
• Willingness to obtain state pest control certification (study materials and support provided).
  
  

Hybrid Work-From-Home Opportunity

• Work from home after completing 90 days of in-office training with one day per week in the Nashville office.
• Company-provided equipment, including a laptop, multiple monitors, and a headset.
• Internet stipend for high-speed, reliable connectivity.
• Must have a quiet, distraction-free home workspace for handling customer interactions.
  
  

Schedule, Pay, and Benefits

• Monday - Friday, 7:15 AM - 4:30 PM (No nights, no weekends).
• Hybrid 4-Day Work Week (alternating 4-day/5-day weeks).
• Hourly pay starting at $23 per hour commission bonuses.
• Paid time off at 2 PM on your birthday.
• Competitive benefits package, including:
• 7 paid holidays.
• PTO: 2 weeks in years 1 & 2, increasing to 3 weeks after 2 years.
• Health insurance: 75% employer-paid for employees, 40% employer-paid for family coverage.
• 100% company-paid short-term & long-term disability insurance.
• Retirement savings: Simple IRA with a 3% employer match.
• Optional benefits, including dental, vision, identity theft protection, and supplemental insurance.
  

Join an Award-Winning Team

At All-American Pest Control, we are committed to fostering a supportive and inclusive workplace where talented professionals can grow their careers. We prioritize customer satisfaction, teamwork, and professional development to create a thriving, rewarding work environment.

EOE / Drug-Free Workplace / Background Checks

Ready to take the next step in your career? Apply today!

To hear from some of our people about what our core values mean to them, watch the videos below.

http://www.allamericanpestcontrol.com/blog/post/come-join-our-team

http://www.allamericanpestcontrol.com/values