What are the responsibilities and job description for the IT Business Analyst position at All-american Shutters & Glass?
Job Title: IT Business Analyst
Salary Range - $52,000 - $62,000 Annually
Job Summary
The IT Business Analyst bridges the gap between business needs and technology solutions. The ideal candidate will gather requirements, develop reports, and assist with process improvements while working closely with stakeholders. This role involves providing support and training for NetSuite and assisting in the testing of system updates and enhancements. Serves as the first point of contact between an end user and the company by reviewing, monitoring and escalating service desk requests.
Key Responsibilities
Collaborate with stakeholders to gather, analyze, and document business requirements, process flows, and functional specifications.
Conduct gap analysis to identify areas for process improvement or system enhancement.
Create clear and concise project documentation, including business requirements documents (BRDs), functional specifications, and user stories.
Assist in the testing and validation of systems, ensuring they meet the agreed-upon requirements.
Provide ongoing support and training to end-users and stakeholders.
Prepare reports, dashboards, and presentations related to projects.
Acts as the routine contact point, receiving and handling requests for support and escalate appropriately.
Performs all other duties as assigned
Qualifications
Knowledge of project management principles and ability to manage multiple projects simultaneously
Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook
Ability to translate business needs into technical requirements and vice versa.
Strong verbal and written communication skills, with the ability to interact effectively with both technical and non-technical stakeholders.
Ability to train and guide other team members on business processes and systems.
Strong problem-solving abilities and attention to detail.
Education and Experience:
Education: Bachelors degree in Business Administration, Information Technology, or a related field.
Experience: 2 years of experience in business analysis or similar role.
Familiarity with NetSuite ERP implementations or similar systems highly desirable.
Physical Requirements
Ability to sit at a computer for extended periods.
Dexterity and Fine Motor Skills: typing, using a mouse, and working with small components
Must be able to communicate clearly and concisely, both in person and over the phone, to understand and explain technical issues to users.
Good vision, both close and at a distance, is needed to read screens, documents, and potentially to see details on hardware.
The ability to hear and understand instructions and questions is essential.
May occasionally need to lift and move computer equipment or other materials, typically up to 25 pounds.
Some tasks may require standing or walking, such as troubleshooting issues at a user's workstation.
Reaching at or below the shoulder is a common requirement.
Performing work in low postures may be required in some cases.
Ability to travel to multiple business locations as required.
Salary : $52,000 - $62,000
