Project Customer Service Rep

Description

Job Summary:

The Project Customer Service Rep assists all departments and teams with the coordination of

resources, meetings, information, etc. This position supports all departments within sales and

operations.

Supervisory Responsibilities

• None.
  
  

Duties/Responsibilities

• Serves as the point of contact between the Installation teams, other departments, and clients,
  
  

relaying information, and requests in a timely and efficient manner.

• Serves as a primary point of contact for and liaison with sales, returns, logistics, and
  
  

appropriate departments.

• Collaborates and communicates with these departments, clients, staff to establish schedules and
  
  

plans that allocate available resources to best serve client or customer needs.

• Maintaining up-to-date project documentation, including but not limited to blueprints, contracts,
  
  

schedules, invoices, and change orders.

• Monitoring project progress and budget, alerting the team members of any potential issues or
  
  

discrepancies.

• Communicating or entering data with Purchasing and outside vendors to order and expedite material
  
  

as needed.

• Assist in training new staff as needed.
• Taking direction to complete additional administrative tasks required in order to bring jobs to
  
  

completion.

• completes assigned task to complete project on time, to specifications, and with accuracy and
  
  

efficiency.

• Addresses questions, concerns, and/or complaints throughout the project.
• Acts as a liaison between company, customers, and vendors.
• Ensures compliance with federal, state, local, industry, contractual, and company regulations,
  
  

standards, specifications, and best practices.

• Performs other related duties as assigned.