What are the responsibilities and job description for the Project Customer Service Rep position at All-american Shutters & Glass?
Job Summary:
The Project Customer Service Rep assists all departments and teams with the coordination of
resources, meetings, information, etc. This position supports all departments within sales and
operations.
Supervisory Responsibilities:
None.
Duties/Responsibilities:
Serves as the point of contact between the Installation teams, other departments, and clients,
relaying information, and requests in a timely and efficient manner.
Serves as a primary point of contact for and liaison with sales, returns, logistics, and
appropriate departments.
Collaborates and communicates with these departments, clients, staff to establish schedules and
plans that allocate available resources to best serve client or customer needs.
Maintaining up-to-date project documentation, including but not limited to blueprints, contracts,
schedules, invoices, and change orders.
Monitoring project progress and budget, alerting the team members of any potential issues or
discrepancies.
Communicating or entering data with Purchasing and outside vendors to order and expedite material
as needed.
Assist in training new staff as needed.
Taking direction to complete additional administrative tasks required in order to bring jobs to
completion.
completes assigned task to complete project on time, to specifications, and with accuracy and
efficiency.
Addresses questions, concerns, and/or complaints throughout the project.
Acts as a liaison between company, customers, and vendors.
Ensures compliance with federal, state, local, industry, contractual, and company regulations,
standards, specifications, and best practices.
Performs other related duties as assigned.
The Project Customer Service Rep assists all departments and teams with the coordination of
resources, meetings, information, etc. This position supports all departments within sales and
operations.
Supervisory Responsibilities:
None.
Duties/Responsibilities:
Serves as the point of contact between the Installation teams, other departments, and clients,
relaying information, and requests in a timely and efficient manner.
Serves as a primary point of contact for and liaison with sales, returns, logistics, and
appropriate departments.
Collaborates and communicates with these departments, clients, staff to establish schedules and
plans that allocate available resources to best serve client or customer needs.
Maintaining up-to-date project documentation, including but not limited to blueprints, contracts,
schedules, invoices, and change orders.
Monitoring project progress and budget, alerting the team members of any potential issues or
discrepancies.
Communicating or entering data with Purchasing and outside vendors to order and expedite material
as needed.
Assist in training new staff as needed.
Taking direction to complete additional administrative tasks required in order to bring jobs to
completion.
completes assigned task to complete project on time, to specifications, and with accuracy and
efficiency.
Addresses questions, concerns, and/or complaints throughout the project.
Acts as a liaison between company, customers, and vendors.
Ensures compliance with federal, state, local, industry, contractual, and company regulations,
standards, specifications, and best practices.
Performs other related duties as assigned.
