Project Customer Service Rep

Description

Job Summary:
The Project Customer Service Rep assists all departments and teams with the coordination of 
resources, meetings, information, etc. This position supports all departments within sales and 
operations.
Supervisory Responsibilities:
• None.
Duties/Responsibilities:
• Serves as the point of contact between the Installation teams, other departments, and clients, 
relaying information, and requests in a timely and efficient manner.
• Serves as a primary point of contact for and liaison with sales, returns, logistics, and 
appropriate departments.
• Collaborates and communicates with these departments, clients, staff to establish schedules and 
plans that allocate available resources to best serve client or customer needs.
• Maintaining up-to-date project documentation, including but not limited to blueprints, contracts, 
schedules, invoices, and change orders.
• Monitoring project progress and budget, alerting the team members of any potential issues or 
discrepancies.
• Communicating or entering data with Purchasing and outside vendors to order and expedite material 
as needed.
• Assist in training new staff as needed.
• Taking direction to complete additional administrative tasks required in order to bring jobs to 
completion.
• completes assigned task to complete project on time, to specifications, and with accuracy and 
efficiency.
• Addresses questions, concerns, and/or complaints throughout the project.
• Acts as a liaison between company, customers, and vendors.
• Ensures compliance with federal, state, local, industry, contractual, and company regulations, 
standards, specifications, and best practices.
• Performs other related duties as assigned.
 

Qualifications