What are the responsibilities and job description for the Customer Service Representative position at All American Window & Gutter Cleaning, LLC.?
Job Summary
We are seeking a Customer Service Representative who is fluent in both English and Spanish to handle customer inquiries, provide information about our services, and ensure a smooth customer experience. The ideal candidate will be capable of multitasking, have excellent communication skills, and be available to work occasional weekends during our peak seasons.
Key Responsibilities
- Respond to customer inquiries via phone, email, and chat in both English and Spanish.
- Provide detailed information about our services, pricing, and scheduling.
- Handle customer complaints and resolve issues in a professional and efficient manner.
- Schedule and confirm appointments for window and gutter cleaning services.
- Maintain accurate records of customer interactions and transactions.
- Assist with billing inquiries and payment processing.
- Collaborate with other team members to ensure customer satisfaction.
Requirements
- Fluent in both English and Spanish (verbal and written).
- Strong communication and interpersonal skills.
- Ability to multitask and handle high-pressure situations.
- Available to work occasional weekends during peak seasons.
- Proficient in using computer systems and customer service software.
- Prior experience in a customer service role is preferred.
- High school diploma or equivalent.
Job Type: Part-time
Pay: $19.04 - $19.44 per hour
Benefits:
- Flexible schedule
- Paid time off
- Parental leave
Shift:
- Day shift
Work Location: In person
Salary : $19 - $19
