Regional Manager of Operations

Company Description

All Care Therapies company is at the forefront of utilizing cutting-edge technology to deliver in-home speech, occupational, and physical therapy services for a diverse clientele, spanning children to adults with various disorders and conditions. As a leading provider of virtual in-home therapy, we excel in addressing the unique needs of each client within the familiar comfort of their environment.

Job Description

The Regional Manager Operations (RMO) plays a critical role in driving the overall success of their assigned market by managing financial performance, overseeing marketing and sales strategies, strengthening relationships with key accounts and payers, and managing effective scheduling and productivity across all service lines and points of service (POS). This individual will lead market-specific teams and collaborate with cross-functional stakeholders to deliver operational excellence, achieve revenue goals, and ensure exceptional patient care.

Essential Responsibilities

Profit and Loss (P&L) Management

• Oversee the market’s financial performance, including budgeting, forecasting, and expense management.
• Develop and implement strategies to meet or exceed revenue and profitability targets.
• Regularly analyze financial data to identify trends, risks, and opportunities for growth.

Marketing Strategy Development

• Collaborate with corporate marketing teams to create and execute market-specific marketing strategies to drive client acquisition and retention.
• Monitor market trends, competitor activities, and client needs to adjust marketing initiatives effectively.
• Leverage digital, print, and community engagement strategies to promote brand awareness and expand the client base.

Sales Strategy and Execution

• Collaborate with corporate sales teams to develop strategies to achieve growth targets across all service lines/places of service.

• Build and manage relationships with key referral sources, physicians, and community organizations.

Account and Payer Relationships

• Build and maintain strong relationships with payers, including insurance providers, IPA’s,  and other managed care organizations.
• Collaborate with contracting to negotiate/negotiate payer agreements and reimbursement terms with key accounts and payers.
• Serve as the primary liaison for escalations or disputes related to account management and payer issues.
• Responsible for the timely response of all grievances/complaints in market in collaboration with appropriate stakeholders. 

Market Scheduling of Clients

• Oversee scheduling processes across all service lines/places of service, ensuring efficient resource allocation, therapist productivity and client satisfaction.
• Ensure compliance with payer requirements and plan-of-care guidelines in scheduling practices.
• Monitor and optimize client scheduling to maximize utilization and service delivery.

Leadership and Team Management

• Lead, motivate, and develop market-level teams, including clinical and administrative staff.
• Foster a culture of accountability, collaboration, and innovation.
• Conduct regular performance evaluations and implement development plans for team members

Operational Excellence

• Ensure that all market operations comply with company policies, procedures, and regulatory requirements.
• Identify opportunities to improve efficiency and streamline workflows.
• Collaborate with cross-functional teams to ensure seamless service delivery and client experience

Strategic Growth and Market Expansion

• Identify and pursue opportunities for service line expansion, new partnerships, and market growth.
• Represent All Care Therapies at community events, professional networks, and industry conferences.

Supervisory Responsibilities: Yes

Salary range is commensurate with experience and qualifications $80,000-$90,000 with an opportunity to earn additional incentives. 

Qualifications

• Minimum of 3 years of leadership experience in healthcare operations, sales, or marketing and managed a significant P&L, managed team greater than 50 staff.
• Minimum of 2 years of leadership experience in similar roles.
• Demonstrated experience in P&L management, sales strategy, and marketing initiatives.
• Strong negotiation and relationship-building skills with payers and key accounts.
• Proven ability to lead and manage diverse teams across multiple service lines and points of service.

Education

Bachelor’s degree in business administration, Healthcare Management, Marketing, or a related field (master’s preferred). Clinical therapy background  preferred

Skills

Strategic planning, team leadership, change management, decision-making, budget management, regulatory compliance, quality improvement, clinical program development, interdisciplinary collaboration, stakeholder engagement, conflict resolution, presentation and training, healthcare technology proficiency, and data-driven decision-making.

• Knowledge of healthcare compliance regulations and payer requirements.
• Experience in telehealth and therapy-based services in clinic and at home.
• Familiarity with CRM tools, excellent data analytics experience, and practice management software.
• Ability to thrive in a fast-paced, multi-site operational environment.

Working Conditions: 

Travel Requirement: 

Frequent travel within the assigned market and occasional travel to corporate headquarters or other regions/countries.

Additional Information

All your information will be kept confidential according to EEO guidelines.

All Care Therapies is an equal opportunity employer. All aspects of employment, including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.