What are the responsibilities and job description for the Helpdesk Technician 1 position at All City Management Services?
POSITION: HELPDESK TECHNICIAN 1
Santa Fe Springs, CA
JOB SUMMARY:
The Helpdesk Technician 1 aides in keeping information resources updated to meet company-wide system organizational needs and ongoing operating activities. Processes requests and monitors system interactions by users to help maintain operating data current, with focus on dashboard exceptions. Make suggestions leading to continuous improvement efforts for operating systems and data.
RESPONSIBILITIES:
EXPECTATIONS:
REQUIREMENTS:
PHYSICAL DEMANDS:
JOB SUMMARY:
The Helpdesk Technician 1 aides in keeping information resources updated to meet company-wide system organizational needs and ongoing operating activities. Processes requests and monitors system interactions by users to help maintain operating data current, with focus on dashboard exceptions. Make suggestions leading to continuous improvement efforts for operating systems and data.
RESPONSIBILITIES:
- Reports to the Resource and Technology Manager and work at their direction.
- Obtain and enter No School Schedules based on School calendars.
- Handles Early Release Exception Schedules and No School Days outside of School calendars.
- Maintains Helpdesk Seat where exception tickets can be assigned directly.
- Evaluates task and project priorities to complete requests and provide feedback to internal customers.
- Work with Ops and Payroll staff to remove any No School date exceptions to original known dates.
- Crosstrain with current staff to provide redundancies and workload balancing for Resource Development team.
- Specialize in the user interface, operating use and support the administrative management of operating software systems such as CG Dashboard. Be a subject matter expert in any systems assigned as primary or secondary support.
EXPECTATIONS:
- Work cooperatively to support corporate staff, Payroll Specialists, Operations Managers, Regional Managers, Assistant Regional Managers, Area Supervisors, and Crossing Guards jointly to provide quality, and seamless internal customer service.
- Open to change and be able to adapt performance to meet the requirements of a changing work environment.
- Implement the appropriate solutions in a timely manner when solving problems for ACMS employees.
- Demonstrate the willingness and ability to work well with others and handle constructive criticism.
- Consistently complete assigned duties in a professional manner to meet established deadlines.
- Conduct self in a professional manner and work with manager on any intercompany conflicts.
REQUIREMENTS:
- Computer savvy with excellent knowledge of MS Office (especially Excel).
- Good understanding of relationship between corporate processes and operational goals.
- Interface with Corporate and Operations team in a professional manner.
- Experience and understanding of different software operating systems.
- Understand internal and external customer relationships.
- Experience in delivering exceptional customer service.
- Excellent organizational and communication skills.
- Excellent teamwork skills.
- Problem-solving abilities.
- Attention to detail.
PHYSICAL DEMANDS:
- While performing the duties of this job, employees are regularly required to sit, walk and stand; talk or hear, both in person and by telephone; use hands repetitively to finger, handle, feel or operate standard office equipment; reach with hands and arms; and lift up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision and the ability to adjust focus.
COMPENSATION:
Pay range is $17.00 -$22.00 per hour and is based on experience.
Salary : $17 - $22
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