Operations Manager

Introduction: The Operations Manager is a full-time salaried position that carries a nonexempt status in the department of Operations. The Operations Manager reports to Portfolio Manager with the opportunity to advance to a Senior Operations Manager, Portfolio Manager, or Vice President of Operations. He or she has key relationships with the following:

• Customers
• Hourly custodians
• Vendor Partners 
• Administrative and Payroll staff
• Portfolio Manager

 Job Summary: Under the direction of the Portfolio Manager, the Operations Manager is responsible for managing the performance of service operations in an assigned area. Duties include:

• Hiring, training, and supervising hourly custodians
• Oversee, monitor, and build relationships with Vendor Partners 
• Conducting quality inspection reports of areas to ensure that the quantity and quality of work meet company standards and specifications
• Educate and upsell customers with additional services 

 Minimum Job Specifications:

Education: To qualify for the position of Operations Manager, you must have a high school diploma or equivalent training.  College or specialized technical training or knowledge is preferred.

Experience: The position of Operations Manager requires one to two years of experience in managing hourly personnel and vendors in a service industry.

Skills: The Operations Manager position requires the following:

• Leadership and supervisory skills which include the recruitment, training and supervision of hourly personnel.
• Good oral and written communication skills
• Excellent customer service skills 
• Proficiency with Microsoft 365 

Duties and Responsibilities:

 Scheduling: The Operations Manager schedules and maintains facility schedules in accordance with work specifications. Ensures that positions are properly staffed. Generates work schedules and reassigns workers to cover absences. Submits overtime requests to the Portfolio Manager.

 
Equipment and Supplies: The Operations Manager is responsible for allocating sufficient equipment and supplies for performance assignments. Maintain records of supply delivery and consumption. Oversee storage of supplies in individual storage areas and main storerooms. Report shortages to the Portfolio Manager.
 

Hiring: The Operations Manager will work with the Portfolio Manager to recruit and select personnel and Vendor Partners for available positions according to All Clean’s policies and procedures. Evaluate newly hired employees to determine continued employment beyond the introductory period.
 

Training:  The Operations Manager oversees the orientation of all employees and Vendor Partners to standard operating procedures. Ensures that employees are aware of site rules, regulations, job specifications and safety procedures.
 

Safety:  The Operations Manager instructs workers, individually and in groups, in safety and work practices. Directs workers in use, storage, and care of materials and equipment.  
 

Performance Evaluation:  The Operations Manager performs periodic evaluations of employee and Vendor Partner performance. Observes strengths and weaknesses and recommends corrective action when necessary.  
 

Reprimanding:  The Operations Manager issues employee warnings and reprimands with the approval of the Portfolio Manager.  
 

Inspections:  The Operations Manager inspects all projects prior to, during, and following work performance. Conducts inspections of all services areas (e.g., tenant areas, restrooms, common areas, and equipment storage areas). Completes and maintains quality assurance reports. 
 

Project Work: The Operations Manager is responsible for identifying additional opportunities to upsell services and provide new project work for existing customers. The Operations Manager may also directly perform some project work, including carpet cleaning, tile scrubbing, strip and waxing floors, pressure-washing, and other related work. 
 

Visits: The Operations Manager conducts customer visits at the direction and approval of the Portfolio Manager. 
 

Other Duties: The Operations Manager performs other duties as specified by the Portfolio Manager.