What are the responsibilities and job description for the Help Desk Support Engineer position at All Copy Products?
EOE Statement
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
Description
Help Desk Support Engineer
Due to expansion we are currently seeking a Help Desk Support Engineer. You will be responsible for answering customer calls and emails, preparing and monitoring service tickets, and performing remote technical support. You must have strong customer service skills, proficiency with Microsoft Office, experience working with a Help Desk ticketing system and a life-long learning mentality. Candidate must be comfortable working in a fast-paced team environment and truly enjoy helping their team and customers. This position is office based, M-F 8am-5pm but flexibility to work non-standard hours and weekends as needed is required. This position pays $25-$30 per hour based on credentials and experience.
Essential Responsibilities :
- Provide a wide range of technical support to a large client base
- Resolve support requests professionally and efficiently
- Work with our internal engineering team on escalated issues
- Utilize a help desk ticketing system to track incidents and communicate with clients regarding incident progress, changes and service outages
- Create and maintain knowledge base documentation
- Install, test and configure new computers, servers, software, printers and network equipment
- Complete proactive and reactive maintenance of servers and workstations remotely.
- Contribute to a highly-productive team environment
LI-DNP
Requirements
Knowledge / Skills Required :
Education / Experience Required :
Position Requirements
Full-Time / Part-Time
Full-Time
Position
Help Desk Support Engineer
Exempt / Non-Exempt
Non-Exempt
Open Date
12 / 13 / 2024
Location
Main office - Denver Office
About the Organization
At ACP our goal is to assist our clients by optimizing technology, enhancing productivity, reducing business risk and maximizing return on investment. Leveraging our expertise and experience, we offer a customized approach to designing, developing and implementing end-to-end solutions scaled to meet client needs.
We were recently awarded INC Magazine's recognition as a top 50 fastest growing companies in Colorado and we're included in INC Magazines list of top 5000 fastest growing company in the US for the 10th year in a row! We have consistently grown double digits since 2000.
Why join our team :
We believe hard work, employee recognition, teamwork and collaboration are key to success for our team and our clients. We believe in giving back and supporting our community and participate in numerous charitable events through our partnerships, client relationships and company sponsored events.
We have a strong philosophy and proven track record of promoting from within and offer numerous career paths including :
We love sports and our sales teams attend multiple sporting events with clients through partnerships with the Denver Nuggets, Broncos, The Colorado Rockies, Arizona Cardinals and Diamondbacks, and the Kansas City Chiefs. Some employee events throughout the year include; picnics, happy hour events, a presidents club trip, golf outings, sports leagues and the coveted award for best chili at our annual cook off.
This position is currently accepting applications.
Salary : $25 - $30
