What are the responsibilities and job description for the Tier 1 Helpdesk- software installation technician position at All Copy Products?
Help Desk Support Engineer
Due to expansion we are currently seeking a Help Desk Support Engineer. You will be responsible for answering customer calls and emails, preparing and monitoring service tickets, and performing remote technical support for fm audit software installation. You must have strong customer service skills, proficiency with Microsoft Office, and a life-long learning mentality. Candidate must be comfortable working in a fast-paced team environment and truly enjoy helping their team and customers. This position is office based, M-F 8am-5pm. This position pays $20-$22 per hour based on credentials and experience.
Essential Responsibilities:
Provide technical support to a large client base
Resolve support requests professionally and efficiently
Utilize a help desk ticketing system to track incidents and communicate with clients regarding incident progress.
Install software
Contribute to a highly-productive team environment
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Requirements
Knowledge/Skills Required:
PC and Mac support
Active Directory management
Proficient in Microsoft Office, Exchange and Office 365
Basic computer security concepts
Education/Experience Required:
Minimum of High School diploma
A certification
Salary : $20 - $22
