Shop Manager

Summary

• As the manager at All Fired Up, you will be responsible for overseeing daily operations, ensuring legendary customer service, and supervising staff in studio.

Manager Requirements

Key responsibilities

• Plans, identifies, communicates, and delegates appropriate responsibilities and practices to store sales associates to ensure smooth flow of operations.
• Demonstrates a calm demeanor during periods of high volume or unusual events and manages smooth transitions thereafter to keep store operating to standard and to set a positive example for the store team.
• Displays a "customer comes first" attitude by training and holding partners accountable for delivering legendary customer service.
• Drives the implementation of company programs by developing action plans and directly motivating and instructing the store team to implement them to meet operational and organizational objectives.
• Manages with integrity, honesty and knowledge that promote the culture, values and mission of All Fired Up.
• Actively manages store sales associates by regularly conducting performance assessments, providing feedback, and setting challenging goals to improve partner performance. Manages ongoing partner performance using performance management.
• Uses all operational tools to plan for and achieve operational excellence in the store, including the daily planner, the daily and monthly sales reports, the employee schedule and the party schedule.
• Communicates clearly, concisely and accurately in order to ensure effective store operations.
• Ensures a tidy, spacious studio environment

Job requirements

Qualified candidates will have progressively responsible retail experience, strong communication and organizational skills, and a passion for art. Candidates are expected to meet the minimum requirements including:

• Ability to manage effectively in a fast-paced environment
• Knowledge of supervisory practices and procedures
• Knowledge of computer/POS register
• Organization and planning skills
• Strong problem-solving skills
• Strong customer-service skills
• Knowledge of sales and marketing techniques
• Team-building skills
• Strong leadership skills
• Ability to plan and prioritize workload
• Ability to handle confidential or sensitive information
• Constant talking, expressing or exchanging ideas by means of the spoken word
• Ability to comfortably and confidently serve children and parents

Physical requirements

• Constant standing/walking
• Occasional stooping, kneeling or crawling
• Occasional pushing, pulling, lifting or carrying up to 50lbs
• Ascending or descending ladders, stairs, ramps
• Frequent, careful handling of ceramic pieces

Come help us enable and encourage customers of all artistic levels in creating beautiful art pieces and wonderful memories within a relaxed, fun atmosphere!

Job Type: Part-time

Pay: $17.00 - $19.00 per hour

Expected hours: 25 – 35 per week

Benefits:

• Employee discount

Shift:

• 8 hour shift
• Day shift
• Evening shift
• Night shift

Work Location: In person

Salary : $17 - $19