What are the responsibilities and job description for the Customer & Service Operations Specialist - 2nd Shift position at ALL FLEET INC?
2nd Shift – Customer & Service Operations Specialist
🕒 Schedule: 2nd Shift (4:00 PM – 12:30 AM)
💰 Compensation: Competitive Pay
About All Fleet Inc.
All Fleet Inc. is a powerhouse in the mobile truck and trailer repair industry, delivering top-tier emergency roadside assistance and fleet maintenance solutions across 20 states with 45 locations. We operate on a core principle: “Yes” – meaning we find a way to get the job done, no matter what. Our customers rely on us to keep their fleets moving, and we need elite problem-solvers to make that happen. We don’t believe in waiting around—we take action, keep fleets moving, and get the job done right.
About the Role
As a 2nd Shift Customer & Service Operations Specialist, you’ll be the backbone of evening operations, handling urgent calls, technician dispatching, and real-time problem-solving. This shift is ideal for individuals who thrive in fast-paced environments and can juggle multiple tasks efficiently.
In this role, you will:
✅ Own inbound service requests, ensuring every call is handled efficiently.
✅ Dispatch & coordinate mobile diesel technicians to maximize speed, coverage, and customer satisfaction.
✅ Think ahead, strategizing the best routes and resource allocation to prevent delays.
✅ Manage high-value accounts, keeping key customers informed and satisfied.
✅ Solve problems in real-time, quickly addressing emergencies and adjusting schedules as needed.
✅ Communicate like a pro, handling calls, texts, and digital systems to keep everyone in sync.
✅ Track and optimize performance, maintaining records, logs, and reports.
What Makes You a Fit?
💪 You thrive in high-stakes environments – handling multiple service requests at once doesn’t phase you.
📞 Your communication skills are top-notch – clear, professional, and always focused on solutions.
🚚 You understand the trucking & repair industry (or you’re a fast learner).
🧩 You’re a master problem-solver – if a challenge arises, you tackle it head-on.
⌛ You know how to prioritize urgency – every second counts, and you act accordingly.
💻 You’re tech-savvy – you can navigate dispatch software, multi-line phones, and digital logs with ease.
👥 You’re a team player – working alongside technicians, customers, and vendors with a “whatever it takes” attitude.
What We Offer
✨ Competitive Pay – Your hard work should pay off.
✨ Career Growth & Advancement – We promote from within, and there’s always room to grow.
✨ A Fast-Paced, Exciting Work Environment – No two days are ever the same.
✨ A Team That Has Your Back – Work alongside professionals who hustle just as hard as you.
🚨 Are you ready to be the backbone of a high-performing fleet service operation? Apply now and take your career to the next level.
Salary : $20 - $22
