What are the responsibilities and job description for the Customer & Service Operations Specialist - 1st Shift position at All Fleet Services?
1st Shift - Customer & Service Operations Specialist
Schedule : 1st Shift (8 : 00 AM - 4 : 30 PM)
Compensation : Competitive Pay
About All Fleet Inc.
All Fleet Inc. is a powerhouse in the mobile truck and trailer repair industry , delivering top-tier emergency roadside assistance and fleet maintenance solutions across 20 states with 45 locations . We operate on a core principle : "Yes" - meaning we find a way to get the job done, no matter what. Our customers rely on us to keep their fleets moving, and we need elite problem-solvers to make that happen.
About the Role
We are looking for a Customer & Service Operations Specialist who thrives under pressure, thinks five steps ahead, and knows how to orchestrate chaos into smooth operations. This isn't just another dispatch job-this is a mission-critical role that ensures our customers get back on the road fast .
In this role, you will :
Own inbound service requests, ensuring every call is handled efficiently.
Dispatch & coordinate mobile diesel technicians to maximize speed, coverage, and customer satisfaction.
Think ahead , strategizing the best routes and resource allocation to prevent delays.
Manage high-value accounts , keeping key customers informed and satisfied.
Solve problems in real-time , quickly addressing emergencies and adjusting schedules as needed.
Communicate like a pro , handling calls, texts, and digital systems to keep everyone in sync.
Track and optimize performance , maintaining records, logs, and reports.
What Makes You a Fit?
You thrive in high-stakes environments - handling multiple service requests at once doesn't phase you.
Your communication skills are top-notch - clear, professional, and always focused on solutions.
You understand the trucking & repair industry (or you're a fast learner).
You're a master problem-solver - if a challenge arises, you tackle it head-on.
You know how to prioritize urgency - every second counts, and you act accordingly.
You're tech-savvy - you can navigate dispatch software, multi-line phones, and digital logs with ease.
You're a team player - working alongside technicians, customers, and vendors with a "whatever it takes" attitude.
What We Offer
Competitive Pay - Your hard work should pay off.
Career Growth & Advancement - We promote from within, and there's always room to grow.
A Fast-Paced, Exciting Work Environment - No two days are ever the same.
A Team That Has Your Back - Work alongside professionals who hustle just as hard as you.
Are you ready to be the backbone of a high-performing fleet service operation? Apply now and take your career to the next level.
