What are the responsibilities and job description for the Customer Care Representative position at All Hours Air?
All Hours Air is a locally owned and family operated business committed to providing the highest level of quality heating & air conditioning and plumbing in the Reno and Sparks area. We are committed to creating long-term relationships with our clients by providing quality AC service and installation. We provide a great environment and culture focused on growth, development, and retention. We continue to grow every year and are looking for full-time employees to join our team.
Our customer service representative serves as the primary point of contact for customers, managing inquiries. They assist customers by providing information about services, scheduling appointments, and answering questions regarding HVAC and plumbing systems. They carefully document customer issues and preferences, ensuring accurate records are maintained for future reference. When customers experience problems, the representative guides them through troubleshooting steps and offers reassurance while effectively managing expectations. Additionally, they follow up with clients after service calls to gather feedback, resolve any lingering issues, and ensure a positive experience, all while fostering trust and loyalty to the company.
We offer :
- Health benefits including medical, dental, vision, life insurance, & long and short-term disability insurance
- 401(k) retirement with company match
- Company events & parties for individuals & families
- Holiday pay, vacation pay, & paid time off
Job Requirements :
There is room to grow for the right candidate. This is a career, not a job!
We look forward to hearing from you.