Senior UX Researcher and Tester

All IT Solutions is a trusted leader in Information Technology, specializing in computer networking and cloud integration services tailored to small and medium-sized businesses. Known for our expertise in cloud desktop services and network solutions, we deliver high-quality IT consultation to empower organizations in achieving their business goals.

Position Overview:

We are seeking a Senior UX Researcher and Tester to join one of our well-reputed public service clients’ teams for an exciting project in the New York City Metropolitan Area. This hybrid role offers flexibility with some work-from-home opportunities. The ideal candidate will bring extensive experience in user research and usability testing to enhance the user experience for the client’s mobile application.

Submit your resume along with a link to your online portfolio showcasing UX research and design projects.

Key Responsibilities:

• Lead and execute user research activities such as interviews, surveys, usability testing, and contextual inquiries to uncover user behaviors, preferences, and pain points.
• Leverage advanced AI-assisted tools for insights synthesis, trend analysis, and predictive modeling to derive actionable recommendations.
• Develop and maintain user personas, journey maps, and other research artifacts to align cross-functional teams.
• Plan and execute usability testing protocols, including test plan development, participant recruitment, session facilitation, and result analysis.
• Collaborate with UX designers to translate research findings into intuitive design solutions, wireframes, and prototypes using Figma.
• Utilize web analytics, A/B testing, and heatmaps to validate user flows and inform design decisions.
• Participate in design sprints, ideation sessions, and reviews, providing expert guidance on UX research and usability testing.
• Ensure accessibility compliance with ADA and WCAG standards by conducting evaluations and recommending improvements.
• Continuously assess the usability of the mobile platform through user feedback, ongoing research, and predictive AI tools.
• Work closely with developers to ensure the seamless implementation of user-centric designs.

Required Skills and Experience:

• 8 years of experience in UX research and testing, with a proven track record of leading research initiatives in Agile environments.
• Strong expertise in qualitative and quantitative research methods, including usability testing, surveys, and contextual inquiries.
• Advanced proficiency in Figma for wireframe and prototype creation.
• Experience with dynamic insights synthesis and automated tools for actionable research outcomes.
• Exceptional communication skills to effectively present findings and insights to diverse stakeholders.
• Hands-on experience with remote usability testing platforms (e.g., UserTesting) and participant recruitment.
• Skilled in creating user personas, journey maps, and artifacts to align cross-functional teams.
• Experience collaborating with designers and product managers to implement research-driven solutions.
• Familiarity with tools like Google Analytics for tracking user behavior and deriving data-driven insights.
• A portfolio showcasing UX research projects and design work (required).

Preferred Skills and Experience:

• Familiarity with design thinking principles, including participation in design sprints and workshops.
• Experience in building or enhancing cohesive design systems.
• Proficiency with Agile tools like Azure Boards and collaborative workflows.
• Experience conducting accessibility evaluations and ensuring compliance with ADA/WCAG standards.
• Advanced analytics expertise for user behavior tracking and iterative improvements.

Tools and Methodologies:

• Research and Testing: Remote usability testing tools, A/B testing, heatmaps, and AI-assisted insights.
• Prototyping: Figma and other interactive design tools.
• Data Analysis: Google Analytics and data visualization tools.
• Accessibility: ADA/WCAG compliance tools and evaluation platforms.
• Agile Collaboration: Azure Boards and co-creation tools.

Why Join All IT Solutions?

• Work on cutting-edge technology solutions that make a direct impact.
• Collaborate with a talented, innovative team in a dynamic, hybrid work environment.
• Contribute to high-impact projects that enhance user experiences.

All IT Solutions is an equal opportunity employer and values diversity in its workforce. We look forward to welcoming talented individuals who share our passion for innovation and excellence!