Senior UX Researcher and Tester

Important: Candidate MUST have an online portfolio and provide a link as part of the submission (in the body of the resume preferred).

Job Description:

• The Senior UX Researcher and Tester will collaborate closely with UX Lead, Product Managers and vendors to ensure the delivery of user-centered design recommendations, artifacts, and documentation for MyCity.
• This role will encompass leading, coordinating, and executing user research activities, as well as conducting rigorous usability testing to validate design decisions.
• Additionally, the Senior UX Researcher and Tester will actively participate in all design and team activities, offering expertise in both UX research and design to contribute effectively to the project's success.
• The role may also collaborate and complement a UX Service Designer during key research and testing periods.

Mandatory Skill:

• 8 years of experience in UX research and testing, with a proven track record of independently leading research initiatives and conducting usability testing in agile environments.
• Strong understanding of user research principles and methodologies, including experience with various research techniques such as interviews, surveys, usability testing, and contextual inquiry. Expertise in both qualitative and quantitative research methods.
• Proficiency in planning, executing, and analyzing user research activities, utilizing dynamic insights synthesis and automated tools, to derive actionable insights and recommendations for product improvements.
• Ability to lead the creation and execution of usability testing protocols, including test plan development, participant recruitment (both remote and in-person), facilitation, and analysis of results. Experience with various testing methodologies, such as moderated and unmoderated remote testing.
• Proficient in Figma to design wireframes and mockups, with advanced skills in building prototypes for user testing purposes.
• Proficiency in collaborating with UX designers and Product Owners to translate research findings into design solutions and ensure the seamless implementation of designs. Ability to effectively communicate research insights and recommendations to inform design decisions.
• Excellent communication and collaboration skills, with the ability to effectively convey research findings, insights, and recommendations to diverse stakeholders. Experience presenting research findings to stakeholders and facilitating working sessions or design reviews.
• Experience conducting remote usability testing, including selecting appropriate remote testing tools, setting up and moderating remote test sessions, and analyzing remote test data. Familiarity with platforms such as User Testing.
• Proficiency in recruiting participants for testing, sourcing participants, screening them for eligibility, and scheduling test sessions. Experience managing participant incentives and ensuring participant diversity.
• Candidate MUST have an online portfolio and provide a link as part of the submission package (in the body of the resume preferred)

Desirable Skill:

• Create appropriate design artifacts to support project and team objectives, including visual designs, prototypes, and wireframes.
• Collaborate with UX designers to establish and enhance a cohesive design system as needed.
• Experience working in agile environments and cross-functional teams, with an understanding of agile methodologies and practices.
• Experience working in multidisciplinary teams to design and improve service delivery.
• Proficiency in using UX and agile tools and platforms for project collaboration and communication, (e.g. Figma and Azure Boards).
• Familiarity with design thinking principles and methodologies, with the ability to participate in design sprints, ideation sessions, and design reviews.
• Experience conducting accessibility evaluations and ensuring compliance with accessibility standards and guidelines.
• Proficiency in using analytics tools and platforms to track user behavior, gather quantitative data, and inform decision-making.