Demo

Information Technology Support Analyst

All Lines Technology
Cranberry, PA Part Time
POSTED ON 4/21/2025 CLOSED ON 4/22/2025

What are the responsibilities and job description for the Information Technology Support Analyst position at All Lines Technology?

The analyst will perform first level IT support, incident resolution. *THIS IS A PART-TIME POSITION.* The analyst is responsible for getting users back to work quickly, or escalating to a higher tier of support for appropriate remediation. Duties are focused on efficiency, effectiveness, capturing/reusing knowledge, and following prescribed procedures methodically. Excellent customer care and a team mentality are essential to success in this position. The analyst will work with end users through email and telephone, and work within our ticketing system to understand and record incidents. The analyst will perform NOC duties including observing and handling alerts. The successful analyst will maintain focus on continual service improvement, career development, and learning.


Duties Include:

• Follow prescribed procedures to quickly return users to work.

• Establishing remote connectivity to end user machines and performing remediation for end users.

• Working to maintain individual and team goals for speed of answer, response to alerts and emails.

• Working within many different industries and software to resolve technical issues for end users.

• Performing technical support for devices, PCs and Macs.

• Quickly and appropriately diagnose when an incident should be escalated to a higher tier of support.

• Logging tickets in our ticketing system.

• Communicate with end users via telephone and email.

• Monitor and respond appropriately to alerts.

• Communicate effectively via oral and written capability.

• Excellent customer relations and interpersonal skills.

• Use of a knowledgebase to perform consistent fixes as per designated procedure and to capture new knowledge.

• Maintaining a positive, service-oriented attitude.

• Ongoing learning and training.

Qualifications:

• Ability to troubleshoot and diagnose PC Hardware/Software problems and problems with equipment (e.g., cables, terminals, keyboards, etc.) and possess good mechanical/electrical ability. Able to identify source of equipment malfunctions.

• Ability to communicate orally with technical and non-technical personnel; able to follow oral and written instructions; and possess the ability to read and interpret documents such as operating, maintenance instructions, and procedure manuals. Ability to correspond professionally with users via phone and email.

• Must be able to think logically and analytically and make decisions based on good judgment.

• Must be able to consistently follow documented procedures for incident resolution.

• CompTIA, Microsoft certifications, previous experience in the industry, or college degree in IT preferred.


Education/Experience:

• High School or GED diploma.

• CompTIA, Microsoft certifications, previous experience in the industry, or college degree in IT preferred.

• Flexibility to work a rotating shift schedule based on business need across our 24x7x365 operation.

• Experience working as a customer service representative or help desk analyst is a plus.

• Experience working for a Managed Service Provider (MSP) is a plus.

• A and Network , or the ability to acquire both within 1 year of employment.

• Previous experience with N-Able, PRTG and/or other RMM solutions is a plus.

IT Asset Analyst
All Lines Technology -
Cranberry, PA
Temporary Technology Support
Spring Grove Area School District -
Grove, PA
Information Technology - Software Engineers - 2025 College Grads
Laveer Engineering -
Cranberry, PA

If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

What is the career path for a Information Technology Support Analyst?

Sign up to receive alerts about other jobs on the Information Technology Support Analyst career path by checking the boxes next to the positions that interest you.
Income Estimation: 
$63,877 - $80,867
Income Estimation: 
$72,545 - $94,693
Income Estimation: 
$83,086 - $106,052
Income Estimation: 
$87,466 - $114,731
Income Estimation: 
$114,790 - $146,930
Income Estimation: 
$115,647 - $153,495
Income Estimation: 
$79,882 - $99,769
Income Estimation: 
$105,207 - $132,120
Income Estimation: 
$94,567 - $126,847
Income Estimation: 
$71,440 - $92,105
Income Estimation: 
$87,466 - $114,731
Income Estimation: 
$115,647 - $153,495
Income Estimation: 
$68,048 - $83,238
Income Estimation: 
$79,882 - $99,769
Income Estimation: 
$94,567 - $126,847

Sign up to receive alerts about other jobs with skills like those required for the Information Technology Support Analyst.

Click the checkbox next to the jobs that you are interested in.

  • Backup/Recovery Skill

    • Income Estimation: $64,991 - $92,986
    • Income Estimation: $71,493 - $96,419
  • Computer Troubleshooting Skill

    • Income Estimation: $82,462 - $109,262
    • Income Estimation: $92,916 - $127,459
This job has expired.
View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

Job openings at All Lines Technology

All Lines Technology
Hired Organization Address Pittsburgh, PA Full Time
All Lines Technology is seeking an IT Support Specialist in Pittsburgh! The IT Support Specialist is responsible for pro...
All Lines Technology
Hired Organization Address Cranberry, PA Full Time
All Lines Technology is seeking a detail-oriented IT Asset Analyst to join our team. This role involves managing IT asse...
All Lines Technology
Hired Organization Address Youngwood, PA Full Time
All Lines Technology is seeking an IT Technician in Youngwood, PA. This individual will be responsible for coordinating ...
All Lines Technology
Hired Organization Address Pittsburgh, PA Full Time
All Lines Technology is currently searching for an IT Project Manager to join our IT PMO Team in Pittsburgh, PA . This i...

Not the job you're looking for? Here are some other Information Technology Support Analyst jobs in the Cranberry, PA area that may be a better fit.

Information Technology Support Specialist

Schwebel Baking Company, Youngstown, OH

Information Technology and Business Professor

Sharon School District, Sharon, PA

AI Assistant is available now!

Feel free to start your new journey!