What are the responsibilities and job description for the Information Technology Support Specialist position at Schwebel Baking Company?
Information Technology Support Specialist
Are you looking for an excellent opportunity in the field of Information Technology? We have a great position at a well-known, consumer packaged goods company for an entry-level person. This is an exciting role to contribute and learn at the same. We have many technology initiatives to ensure our fresh baked products get to shelves and ultimately your table every day. General Position Summary:
We are seeking an entry-level IT Support Specialist to join our IT team in support of all Schwebel’s business and technology needs. The person in this role will be responsible for the installation, repair, maintenance, and support of Company’s computer hardware and software, networking/communications, and peripheral equipment. Working both independently and as part of a team is crucial in this position to efficiently handle various tasks and collaborate effectively with the IT Department. Salary for this position is between $35k - $50k depending on experience.
What can you expect? Our IT team needs a focused individual to engage all levels with a variety of technology tasks. This is a hands-on role, interfacing with all levels of the organization, and partnering with the other IT team members. This position works for the Director of IT.
Your Day to Day:
- Provide IT support to 200 end users, resolving user requests and complete tasks in a timely manner.
- Manage Microsoft Office 365 Exchange.
- Assist/configure and install desktop (or laptop) applications as needed.
- Configure, manage, and troubleshoot company Apple and Android mobile devices, including cell phones and tablets.
- Evaluate and recommend hardware and software solutions; perform software and hardware installations, configurations, repair, and upgrades.
- Provide technical and administrative support for company phone systems, voicemail, and all related equipment.
- Manage company route accounting Mobile devices using Knox (MDM) software.
- Install/support and manage the company POS system including software, computers, and credit card terminals.
- Support company Kronos time clocks.
- Manage/support Company shipping department finger scanners and mobile devices.
- Install/support company TVs and Camera systems.
- Perform computer room operation on an IBM ISeries once a week and during vacation fill in.
- Maintain IT asset lists and maintenance logs.
- Assist in preparation of technical documentation; Provide user instruction and assistance to users at all locations.
- Associate degree in Computer Science, Information Technology or other related field.
- Experience in an office environment, preferably in a manufacturing company
- Thorough understanding of Windows 7, 10, 11 operating systems.
- Demonstrate work experience configuring PC’s, printers, networks, and related troubleshooting.
- Working Knowledge on configuring Routers, Switches, Firewalls, and Access Points.
- Experience with Windows Server 2012 and Server 2019.
- Demonstrated work experience with Active Directory, Group Policy, DNS and DHCP.
- Experience with RFID Door access control Systems.
- Effectively communicate with non-technical persons, both oral and written
- Ability to flex shifts where needed in addition to weekends as needed.
This role works in both an office and plant environment.
Must be able to work in and around operating equipment in a manufacturing environment.
Must be able to stand, walk, and sit for a combined 8 or more hours a day.
Must be able to lift, push, pull or otherwise transport up to 50 pounds occasionally.
Ability to work from/travel to remote locations as needed.
The schedule is Monday through Friday with rotating every other Wednesday and Saturday.
After hour on call approximately every 4 wks.
Why Schwebel Baking Company?
Schwebel’s has a great, 100 year legacy and is carving a path for an amazing future. Our mission is:
Schwebel Baking Company is committed to excellence in nourishing our consumers, customers, and employees through the delivery of great tasting, certified high quality baked foods to your table, while upholding the highest standards of trust, integrity, and leadership that we have for over 100 years.
Our values include: Trust, Collaboration, Excellence, and, Innovation. The entire leadership team is committed to these values and the person in this position will be a role model in delivering.
We have a great benefit package including medical, dental, vision, retirement with company match.
Salary : $35,000 - $50,000
