What are the responsibilities and job description for the Information Technology Support Technician position at All Lines Technology?
All Lines Technology is seeking an IT Support Technician in Harrisburg! The person in this role will provide day-to-day support for our client’s end-user computing devices. This support could include hardware, application, and data communications troubleshooting.
Responsibilities:
- Provide technical assistance to end-users via phone, email, or in-person
- Assist with relocating standard desktop computers and devices within the end user community
- Provide second level support for problem requests escalated by the IT Help Desk and coordinates with other personnel and vendors to resolve issues
- Follow procedures for documentation of PC Support services to the end user community. Update all project management and time tracking tools accordingly
- Actively participate in technical mentorship by intermediate and senior level team members
Qualifications:
- Familiarity with desktop support and desktop support practices through education or practical experience
- Ability to perform basic/standard IT procedures and protocols
