What are the responsibilities and job description for the IT Deskside Technician position at All Lines Technology?
All Lines Technology is seeking a Deskside Technician in Massena, NY. The Deskside Technician will be providing deskside support to end users and will interface with a service desk and a customer IT support team to achieve deliverables supporting the end users. We are looking for an energetic, enthusiastic, highly motivated and organized individual. A strong emphasis is placed on providing a timely resolution to support requests and providing a high level of quality customer service. Ideal candidates should be tech savvy, embrace new technology and changes quickly. The technician will be located at the customer's facility providing support in a manufacturing environment that will consist of standard PC hardware and software troubleshooting.
Skills:
Education:
Minimum: Associates degree in Computer Science or related field
Skills:
- Deskside support experience and Basic troubleshooting skills including: Hardware, software, printing, networking, file shares, etc. Windows 10 experience Ability to resolve Windows 10 Operating System Issues and Errors
- Proficient in the latest Microsoft Office Applications (Office 365) Remedy \ Service Now or related ITSM ticketing tool experience
- Printer support can include various brands of printers, various types of scanners
- Familiarity with Microsoft Active Directory
- Experience with computer asset tracking
- Experience with user ID creation
- Some experience with support and administration of network phones (VoIP system).
- Understanding of Symantec Virus Scan software
- Ability to work with multiple platforms, devices, etc.
- Ability to research and resolve technical issues and know what to do next and/or when to escalate for help
- Ability to walk and bend and perform labor-related duties of connecting computer equipment
- Ability lift up to 50 lbs. when moving electronic equipment
- Ability to maintain and abide with compliance activities driven from a central compliance group
- Ability to communicate technical information to non-technical audiences
- Must be amenable with doing Overtime or off-hour work when needed
- Strong sense of customer service
- Good organizational skills
- Excellent Verbal and Written Communication Skills
Education:
Minimum: Associates degree in Computer Science or related field
