Deskside Support Administrator

Infosys is seeking Deskside Support / EUC H&F Concierge Engineer with interpersonal and technical skills to handle the End user IT support. The candidate will support End users on Software/Hardware, Windows 10 Operating System, Microsoft office and Application installation & troubleshooting. Must have right attitude and customer centric approach. He/she will also assist in the development of guidelines and procedures for modern workplace management and user experience.

Required Qualifications:

• Candidate must be located within commuting distance of Essex Junction, VT or be willing to relocate to the area. This work requires candidate to work out of Office premise.
• Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• At least 6 Months of Information Technology experience
• At least 6 Months of experience in EUC H&F Support. (End User Compute – Deskside Support)
• Support and troubleshooting of Windows 10 Operating system, Microsoft O365 applications
• Good customer handling skill and prior experience in Concierge (VIP Users) support
• Install, troubleshoot and repair desktop/laptop issues (both hardware/software)
• Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.

Preferred Qualification:

• Support and troubleshooting of Windows 10 Operating system, Microsoft O365 applications.
• Good customer handling skill and prior experience in Concierge (VIP Users) support
• Install, troubleshoot and repair desktop/laptop issues (both hardware/software)
• Basic troubleshooting of Conference devices/Projectors/Meeting room facilitation.
• SCCM client end installation & troubleshooting knowledge
• Basic knowledge of Networking and Active Directory
• Must have right attitude and customer centric approach.
• Document all support activity within the IT Incident and request fulfillment tool (Preferred SNOW)
• The job entails sitting as well as working at a computer for extended periods of time.
• Should be able to communicate by telephone, email or face to face.
• Travel may be required as per the job requirements.

The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face. Travel may be required as per the job requirements.
About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.