Service Advisor

The RV Service Advisor acts as the liaison between the customer and Transwest when service is required. The Service Advisor meets with customers, listens to their concerns about their vehicle, suggests repair and maintenance services, sells new accessories or replacement parts as well as keeps the customer informed of the repair services progress. Service Advisors provide one consistent source of information for the client and free the technicians and Shop Foreman to perform their duties with minimal interruptions. Our goal is to serve our customers in a prompt, courteous, and efficient manner.

WE OFFER A FULL BENEFITS PACKAGE FOR ELIGIBLE EMPLOYEES INCLUDING:

• Medical, Dental, and Vision Insurance
• Life (Voluntary and Employer Paid) and Disability Insurance
• 401(K) with company match beginning with your first contribution.
• HSA and/or FSA, as applicable
• Paid Time Off, Sick Time, and Company Paid Holidays
• Employee Car Discount Program

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Communicate with customers by quickly responding to inquiries.
• Answer service calls and deliver timely updates to clients regarding status updates on work being performed and scheduling work. Greet customers who enter the location.
• Interview clients in a professional manner to determine the needed repairs.
• Obtain all necessary information from the customer to establish a business relationship.
• Create a repair order by identifying current vehicle condition, estimated repair time, getting quotes/estimates from the shop if necessary, supply any supporting documentation and obtain work authorization.
• Create and close repair orders.
• Review work performed with client and collect payment.
• Communicate with Shop Foreman on pertinent repair order information and updates.
• Listens to the customer description of problems or service needed.
• Determines the type of service required and creates a repair order (RO).
• Upsell customers for additional equipment and services.
• Prepare and present the customer with quotes for all repairs.
• Obtain customer authorization and signatures for all repairs.
• Present repair order to technicians.
• Communicate with the customer and technician during repairs.
• Work with the technician to ensure the repair is complete.
• Answer service calls.
• Invoicing of RO’s.
• Contact the customer for pick up or delivery.

WORK ENVIRONMENT & PHYSICAL ABILITIES:

• Required to perform work inside and outside, in all-weather situations, at the shop division location.
• Requires frequent sitting, standing, balancing, bending, or stooping for prolonged periods of time.
• Manual dexterity, fine manipulation, the ability to reach with hands and arms, the ability to lift up to 80 lbs.
• Must be able to operate simple, complex and heavy-duty machinery.
• Normal range of hearing and vision.

REQUIRED EDUCATION, EXPERIENCE, KNOWLEDGE & SKILLS:

• High School diploma or equivalent.
• Valid Driver's License and MVR in good standing.
• Ability to multi-task.
• Someone who is detail-oriented.
• Excellent written and verbal communication skills.
• Ability to work any shift if needed.
• Ability to successfully complete a general abilities assessment, pass a post-offer background check, physical and drug screen.

PREFERRED EDUCATION, EXPERIENCE, KNOWLEDGE & SKILLS:

• Previous experience as a service writer or advisor.
• Previous Ford Technician experience.
• Ford current active or user of Maintenance Menu and MPVI Report System.
• Knowledge of diesel engines, gas engines, drive train and suspension.

JOB DETAILS:

• Type: Hourly
• Compensation Range: $18.00 - $30.00
• Bonus Eligibility: Yes
• Reports To: Service Manager
• Shift: 1st
• Closing Date: Open Until Filled