What are the responsibilities and job description for the Service Advisor position at All Open Positions?
Job Description
Job Description
Description :
The Service Advisor is responsible for meeting with customers, listening to their concerns about their vehicle, suggesting repair and maintenance services, selling new accessories or replacement parts as well as keeping the customer informed of the repair services progress.
We offer a full benefits package for eligible employees including :
Medical, Dental, and Vision Insurance
Life (Voluntary and Employer Paid) and Disability Insurance
401(K) with company match beginning with your first contribution.
HSA and / or FSA, as applicable
Paid Time Off, Sick Time, and Company Paid Holidays
Employee Car Discount Program
ESSENTIAL DUTIES & RESPONSIBILITIES :
Listen to the customer description of the problem(s) or service(s) needed.
Determine the type of service(s) required and prepare a service order.
Engage in upsells and promotions for additional equipment and services.
Obtain customer authorization and signatures for all repairs.
Present the repair order to foreman for dispatch.
Prepare and present the customer with quotes for all repairs.
Communicate with the customer and foreman during repairs.
Work with the foreman to ensure the repair is completed.
Prepare and invoice repair order (RO).
Contact the customer for pick up or delivery.
Ensure that a secured payment is made prior to releasing serviced vehicles.
Keep Uptime Pro updated as needed (Freightliner Elite Support locations).
Answer service calls.
Additional duties as assigned.
Requirements :
WORK ENVIRONMENT & PHYSICAL ABILITIES :
Required to perform work inside and outside, in all-weather situations, at the shop division location.
Requires frequent sitting, standing, balancing, bending, or stooping for prolonged periods of time.
Manual dexterity, fine manipulation, the ability to reach with hands and arms, the ability to lift up to 80 lbs.
Must be able to operate simple, complex and heavy-duty machinery.
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