ServiceNow Administrator

Position Summary

All Points Broadband is seeking an IS ServiceNow Administrator that will work closely with all departments of the company and be situated within the Information Systems department to lead the continuous improvement and development of the ITSM and SPM modules and lead system architecture, assess departmental need requirements and manage additional implementations, oversee NOW platform workflows and administration, and perform testing and upgrades within corporate instances.

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ServiceNow Administrator Critical Responsibilities:

• Architects and administers the overall development, support, and continuous improvement of All Points Broadband’s ServiceNow instances.
• Oversees and maintains regular patch management, platform updates, and data integrity assessments.
• Collaborates with departments and stakeholders to facilitate successful system and process changes in addition to module and add-on implementations.
• Develops, tests, and deploys workflow enhancements, system integrations, and platform applications within defined change management processes.
• Responsible for system end-to-end information flow, user/role/group management, and related RBAC and GRC strategies.
• Familiarity and understanding of common web services (REST API, JSON, SOAP, OAuth).
• Assist in developing ServiceNow policies, procedures, and training materials for end users and specific use case scenarios.

Qualifications:

• Bachelor's degree in Information Systems, Computer Science or a related field is preferred.
• A minimum of 3 years working in a ServiceNow administration, development, or related role.
• ServiceNow Certified System Administrator certification required.
• ServiceNow Certified Application Developer certification preferred.
• Proficient knowledge of ServiceNow ITSM and SPM modules required.
• Working knowledge of ITAM, ITOM, GRC, Discovery and related modules preferred.
• Active experience with problem, change, and release management development cycles.
• Highly skilled in interpersonal relationships and customer service, assessing and prioritizing multiple tasks, projects and demands, working under pressure and managing time.
• Must pass a pre-employment background check.

• A consummate team collaborator! You ensure alignment to the organization's core values, vision, and mission.
• Intense and natural mission alignment with All Points Broadband
• Love working in a fast-paced, entrepreneurial culture. Thus, you thrive in building things successfully from scratch.
• A systems thinker who gets a charge out of progress and continuous improvement as much as big milestones

All Points Broadband is a leading, rural-facing internet service provider in the mid-Atlantic and believes everyone should be able to work, study, play, and Live Connected. Through strong partnerships and teamwork, we have consolidated rural internet service providers and successfully bridged the digital divide by extending fiber-to-the-home to underserved communities.

Our mission is to empower people through connectivity, and we are committed to delivering reliable broadband internet to everyone. We do this with empathy, respect and by fostering an environment where passionate teammates can collaborate to overcome challenges and continuously improve. We are looking to add innovative, compassionate, and driven members to our growing team as we continue to work toward providing utility-grade broadband to our underserved neighbors, friends, and families.

All Points Broadband is an Equal Opportunity employer that offers a collaborative work environment with friendly and supportive colleagues, a competitive pay package, and benefits.