What are the responsibilities and job description for the 1925 Cleared Help Desk Technician (Secret Clearance) position at All Points Logistics?
*US CITIZENSHIP REQUIRED*
*ACTIVE US DOD SECRET CLEARANCE OR HIGHER REQUIRED*
*THIS IS AN ON-SITE POSITION*
DESCRIPTION OF POSITION/DUTIES:
All Points is is currently seeking a Help Desk Technician IV to support our AF LOGNET contract. Candidates must have a current Secret security clearance. This position serves as Air Mobility Command (AMC) A5/8 Client Support Administrator (CSA) for NIPR/SIPR.
Duties may include, but are not limited to:
EDUCATION:
SECURITY CLEARANCE:
Benefits: Positions with All Points are Full-time, Direct, and we offer a full benefit package, to include Health, Dental, Vision, 401k, and more. For more information, please visit our Career Portal. https://www.allpointsllc.com/careers/
ALL POINTS IS AN EQUAL OPPORTUNITY AND AFFIRMATIVE ACTION EMPLOYER
*ACTIVE US DOD SECRET CLEARANCE OR HIGHER REQUIRED*
*THIS IS AN ON-SITE POSITION*
DESCRIPTION OF POSITION/DUTIES:
All Points is is currently seeking a Help Desk Technician IV to support our AF LOGNET contract. Candidates must have a current Secret security clearance. This position serves as Air Mobility Command (AMC) A5/8 Client Support Administrator (CSA) for NIPR/SIPR.
Duties may include, but are not limited to:
- Laptop/desktop setup and support both unclassified and classified environment.
- Responsible for Tier 1 Help Desk coverage as first line technician servicing customers which comprise of military, civilian, and contractor within Headquarters Air Mobility Command A5/8 Directorate.
- Creates remedy trouble tickets gathered from customer calls, walk-ins, and via self-service ticket system (A5 Service Request) in support of internal and external customers with hardware, software, network and system application request, and telecommunication system issues.
- Route calls to assign Help Desk Specialist to support and respond to customer computer issues.
- Maintains and updates records and tracking databases of mobile devices. Conducts in/out processing for in-bound and out-bound users.
- Laptop/desktop setup and support both unclassified and classified environment.
- Assist users with VPN access and other AF approved software and application services.
- Documents configurations and procedures.
- Assist with inventory and asset management for all IT equipment.
- Able to work independently and in a team environment
EDUCATION:
- High school diploma OR Associate's degree and 3-5 years related experience.
- 3 - 5 Years
- Current active U.S. Secret security clearance.
- Information Assurance Technical (IAT) Level II Certification (CompTIA Security CE) or equivalent IAW DoD 8570 requirements
- Operating Systems (OS) Certification (Windows 11 OS, etc.)
- Experience with creating and managing desktop/laptop images.
- Knowledge of general hardware and software maintenance and configuration, trouble ticket database configuration, general clerical procedures, and experience in office management is desirable.
SECURITY CLEARANCE:
- FULL UNITED STATES CITIZENSHIP REQUIRED
- ACTIVE, CURRENT, AND FULLY ADJUDICATED (NO INTERIM) US DoD SECRET CLEARANCE (OR HIGHER) REQUIRED
Benefits: Positions with All Points are Full-time, Direct, and we offer a full benefit package, to include Health, Dental, Vision, 401k, and more. For more information, please visit our Career Portal. https://www.allpointsllc.com/careers/
ALL POINTS IS AN EQUAL OPPORTUNITY AND AFFIRMATIVE ACTION EMPLOYER
Salary : $58,000 - $64,000
