IT Help Desk Technician

Description

Larson Financial is seeking a temporary IT Help Desk Technician, who can be the first point of contact for our end-users, providing essential technical support and troubleshooting. In this role, you'll ensure seamless IT operations by assisting with hardware, software, and network-related queries. Your expertise will help maintain our high standards of customer service and contribute to a collaborative and innovative work environment.

Job Responsibilities

· Provide first-level technical support and troubleshooting for hardware, software, and network issues.

· Respond to user inquiries via phone, email, or in-person promptly and professionally.

· Document and track support requests and resolutions in the ticketing system.

· Assist in setting up, configuring, and maintaining computer systems, peripherals, and software applications.

· Escalate complex issues to higher-level IT staff when necessary, ensuring timely resolution.

· Install and update software applications and operating systems as required.

· Maintain inventory of IT equipment and supplies, ensuring availability for end-users.

· Educate users on best practices and provide basic training on software and hardware usage.

· Monitor and manage user accounts and access permissions following company policies.

· Contribute to the development and maintenance of IT support documentation and knowledge base.

· Participate in regular IT team meetings to discuss ongoing issues and improvements.

· Ensure compliance with company IT policies and procedures.

· Assist in the implementation and deployment of new technology projects and upgrades.

· Perform regular system maintenance and updates to ensure optimal performance and security.

Requirements

· Associate degree in IT or related field preferred.

· Proven experience in a help desk or technical support role.

· Strong knowledge of computer hardware, software, and operating systems.

· Proficiency with remote desktop applications and help desk software.

· Excellent problem-solving and troubleshooting skills.

· Strong communication skills, both verbal and written.

· Ability to work independently and as part of a team.

· Customer oriented attitude with a focus on delivering high-quality service.

· Familiarity with network technologies and basic networking concepts.

· Ability to prioritize and manage multiple tasks in a fast-paced environment.

· Willingness to work flexible hours, including evenings and weekends, if necessary.

· Certifications such as Microsoft Certified Professional (MCP) are a plus.