What are the responsibilities and job description for the IT Help Desk Technician position at LARSON FINANCIAL HOLDINGS, LLC?
Description
Larson Financial is seeking a temporary IT Help Desk Technician, who can be the first point of contact for our end-users, providing essential technical support and troubleshooting. In this role, you'll ensure seamless IT operations by assisting with hardware, software, and network-related queries. Your expertise will help maintain our high standards of customer service and contribute to a collaborative and innovative work environment.
Job Responsibilities
· Provide first-level technical support and troubleshooting for hardware, software, and network issues.
· Respond to user inquiries via phone, email, or in-person promptly and professionally.
· Document and track support requests and resolutions in the ticketing system.
· Assist in setting up, configuring, and maintaining computer systems, peripherals, and software applications.
· Escalate complex issues to higher-level IT staff when necessary, ensuring timely resolution.
· Install and update software applications and operating systems as required.
· Maintain inventory of IT equipment and supplies, ensuring availability for end-users.
· Educate users on best practices and provide basic training on software and hardware usage.
· Monitor and manage user accounts and access permissions following company policies.
· Contribute to the development and maintenance of IT support documentation and knowledge base.
· Participate in regular IT team meetings to discuss ongoing issues and improvements.
· Ensure compliance with company IT policies and procedures.
· Assist in the implementation and deployment of new technology projects and upgrades.
· Perform regular system maintenance and updates to ensure optimal performance and security.
Requirements
· Associate degree in IT or related field preferred.
· Proven experience in a help desk or technical support role.
· Strong knowledge of computer hardware, software, and operating systems.
· Proficiency with remote desktop applications and help desk software.
· Excellent problem-solving and troubleshooting skills.
· Strong communication skills, both verbal and written.
· Ability to work independently and as part of a team.
· Customer oriented attitude with a focus on delivering high-quality service.
· Familiarity with network technologies and basic networking concepts.
· Ability to prioritize and manage multiple tasks in a fast-paced environment.
· Willingness to work flexible hours, including evenings and weekends, if necessary.
· Certifications such as Microsoft Certified Professional (MCP) are a plus.