Cleared Help Desk Technician III (Secret Clearance Required)

Help Desk

• Interacts with Head Quarters (HQ) Air Mobility Command (AMC) Logistics Integration and Weapon Systems Logistic Networking (LOGNET) Program Manager to determine requirements supporting end users.
• Provide research, design, and/or modifies for enterprise-wide systems and/or applications.
• Provide installation level managerial guidance supporting the Logistics Information System in sortie generation and integrate with Maintenance Information Systems operations.
• Provide installation level end user support and guidance of the eTools (mobile devices, handheld devices, laptops, and computers) and Logistics Information System server environment within the Logistics community.
• Provide installation level technical administration and operational monitoring of eTools and servers.
• Provide technical support at on-site installations and off-site support for installations without dedicated staff support (i.e., enroutes).
• Provide technical administration and operational monitoring of eTools and Logistics Information System servers as follows:
• Manage government approved mobile devices, laptops, and computers (wired, or wireless) for Logistics functions. Perform equipment installations, peripheral connections, installation, and deletion of software consistent with standard configurations and/or established policies.
• Performs system-level design and configuration of products including determination of hardware, operating system, and other platform specifications.
• Detects system, network, and application anomalies; resolves and/or escalates matters of significance to reduce the impact to global customers and maximize system availability.
• Utilizes software and hardware tools and identifies and diagnoses problems and factors affecting network performance.
• Provide minor software and hardware maintenance, such as board replacement and/or upgrading components and installing software updates and patches. Replacement parts will be provided by the Government at Government expense or through warranty programs.
• Implement network security policies and procedures for Logistics functions equipment by installation or higher computer support agencies and organization’s Computer Systems Security Officers.
• Management of or enter trouble ticket items to include problem resolutions, date/time problem reported, date/time problem fixed, and recommendations into United States government system.
• Ensures all Logistics eTools and servers (hardware and software) comply with Air Force and DoD Information Assurance security standards.
• Prepare, document, manage, and maintain required user access documents (i.e., laptop agreements, mobile device agreements, information assurance training).
• Track and manage government furnished equipment designated by Air Mobility Command and in accordance with all applicable Air Mobility Command, USAF and DoD instructions, policies, and guidelines.
• Provides work guidance to less experienced personnel

• High School diploma AND 3 years of specialized experience.
• Must possess a U.S. Secret Clearance.

• 3 Years