What are the responsibilities and job description for the Customer Integration Manager position at All Pro IFM, An Integrated Facilities Management Company?
Company Description
All Pro IFM is an Integrated Facilities Management Company based in Fort Worth, TX, specializing in providing turnkey solutions for logistics and warehouse companies nationwide. We offer comprehensive services that streamline facility management, allowing our clients to focus on their core business operations.
Summary:
The Customer Integration Manager is responsible for managing the seamless integration and ongoing support of facility management services for existing clients. This role involves aligning service delivery with customer expectations, managing budgets, ensuring high-quality customer service, and reporting on key performance indicators (KPIs) to track service outcomes.
Key Responsibilities:
- Serve as the primary liaison for assigned customer accounts, building strong, ongoing relationships and ensuring customer satisfaction.
- Oversee the integration of services, ensuring that all operational, service, and budgetary requirements are met efficiently.
- Collaborate with customers to develop, monitor, and adjust budgets, providing insight on financial constraints and potential adjustments.
- Lead regular customer meetings to review service performance, discuss KPIs, and propose budgetary or service modifications.
- Monitor and report on key performance indicators (KPIs) to assess service effectiveness, operational performance, and customer satisfaction.
- Provide detailed, data-driven reports to customers, highlighting performance results, trends, and areas for improvement.
- Work closely with internal teams (integration, operations, finance) to resolve service challenges and implement effective solutions.
- Ensure quality control through regular assessments of service delivery, addressing any discrepancies or customer concerns promptly.
- Drive continuous improvements in service quality and operational efficiency, leveraging customer feedback and internal performance data.
- Provide proactive support to customers, resolving issues quickly and ensuring high levels of customer retention and satisfaction.
Qualifications:
- Bachelor’s degree in business, finance, operations, or a related field (or equivalent experience).
- Experience in customer account management, facility management, or a related industry.
- Strong understanding of budget management, performance reporting, and KPIs.
- Proven ability to provide high-quality customer service and ensure quality control in service delivery.
- Excellent communication, interpersonal, and problem-solving skills.
- Strong analytical and reporting skills, with experience using CRM systems and data analysis tools.
- Ability to manage multiple accounts simultaneously while maintaining attention to detail.
- Familiarity with project management principles and tools.
