What are the responsibilities and job description for the Insurance CSR – Service Hero Needed Now! position at All Saints Insurance Agency?
Benefits:
- Bonus based on performance
- Company parties
- Competitive salary
- Employee discounts
- Flexible schedule
- Free food & snacks
- Free uniforms
- Opportunity for advancement
- Paid time off
- Training & development
Are you an experienced Insurance Customer Service Representative with a passion for helping clients and a desire for stable income and strong earning potential? Join All Saints Insurance Agency in Slidell, LA, where you’ll enjoy a service-oriented role (no cold calling!), opportunities for growth, and a supportive team culture. We’re looking for a licensed CSR who values client service, efficiency, and teamwork to become a long-term part of our family-oriented agency.
Why You’ll Love This Opportunity
- Stable Income Earning Potential: Enjoy a reliable base salary plus performance-based bonuses and commissions.
- Service-Focused Role (No Cold Calling): You’ll work with an established book of business and incoming client inquiries. Focus on building relationships and helping existing clients with their insurance needs, rather than dialing strangers.
- Growth & Development: We invest in our team’s professional growth. From ongoing training to continuing education (CE) reimbursement, We love to help our team members achieve their goals.
- Supportive Team Culture: Join a collaborative team that values efficiency, integrity, and having each other’s backs. No more dreading Monday!
- Great Benefits & Perks: We offer paid time off (PTO) and paid holidays so you can recharge. Our agency provides the tools, technology, and comfortable office setting you need to be efficient and happy in your role.
- Work Schedule: Full-time, Monday to Friday. No nights or weekends required! We believe in giving you your evenings and weekends free.
What You’ll Do
- Serve and Support Clients: Provide prompt, courteous service to our existing policyholders via phone, email, and in-person.
- Retention & Client Relationship Management: Proactively reach out to clients for policy reviews, renewals, and follow-ups to ensure high customer retention.
- Cross-Selling & Account Growth: Identify opportunities to cross-sell or upsell appropriate coverages that benefit the client (for example, bundling auto home, adding an umbrella policy, etc.).
- Efficiency & Accuracy: Process policy updates, payments, and documentation accurately and efficiently using our agency management software.
What We’re Looking For
- Experience: 2 years of experience as an Insurance CSR (or Account Manager) in an agency or brokerage setting.
- Licensing: Active Louisiana Insurance license (Property & Casualty required; Life & Health license a plus).
- Customer Service Skills: Excellent communication and people skills – you are patient, empathetic, and adept at solving problems for customers. A true client-first attitude is a must.
- Efficiency & Organization: Strong attention to detail with the ability to multitask and prioritize in a busy environment. You take pride in doing things right the first time and keeping client files organized.
- Tech Savvy: Proficient with computers and agency management systems/CRM software. You also have solid Google Workspace and MS Office skills.
- Team Player: Collaborative and team-oriented mindset. You work well with others, share knowledge, and aren’t afraid to ask for or offer help. We need someone who thrives in a close team and contributes to a positive culture.
Compensation & Benefits
- Pay: Base Commission with Bonus opportunities
- Paid Time Off & Holidays: Generous PTO plan and paid holidays each year. We encourage work-life balance and making use of your time off!
Join All Saints Insurance Agency and be a part of a team that truly values its employees and clients. If you’re a dedicated insurance professional who wants to grow with a stable agency and make a difference through top-notch customer service, we’d love to hear from you!
How to Apply:
Submit your resume through Indeed and a submit a brief cover letter to careers@allsaintsinsurance.com highlighting your relevant experience and why you’re interested in this position. We’re moving quickly to hire the right person for our team – apply today!
Submit your resume through Indeed and a submit a brief cover letter to careers@allsaintsinsurance.com highlighting your relevant experience and why you’re interested in this position. We’re moving quickly to hire the right person for our team – apply today!
If we feel you're a great fit for our team we will reach out via email so please keep an eye on your inbox and check your spam just in case!
