Insurance CSR Service Hero Needed Now

Benefits :

Bonus based on performance

Company parties

Competitive salary

Employee discounts

Flexible schedule

Free food & snacks

Free uniforms

Opportunity for advancement

Paid time off

Training & development

Are you an experienced Insurance Customer Service Representative with a passion for helping clients and a desire for stable income and strong earning potential? Join All Saints Insurance Agency in Slidell, LA, where you’ll enjoy a service-oriented role (no cold calling!), opportunities for growth, and a supportive team culture. We’re looking for a licensed CSR who values client service, efficiency, and teamwork to become a long-term part of our family-oriented agency.

Why You’ll Love This Opportunity

Stable Income Earning Potential : Enjoy a reliable base salary plus performance-based bonuses and commissions. Your success in retaining clients, cross-selling, and growing policies can boost your total earnings. (We reward your hard work and dedication.)

Service-Focused Role (No Cold Calling) : This is not a telemarketing job. You’ll work with an established book of business and incoming client inquiries – no cold call lists. Focus on building relationships and helping existing clients with their insurance needs, rather than dialing strangers.

Growth & Development : We invest in our team’s professional growth. From ongoing training to continuing education (CE) reimbursement, you’ll have resources to deepen your insurance knowledge and advance your career. (We love to promote from within and help our team members achieve their goals.)

Supportive Team Culture : Join a close-knit, collaborative team that values efficiency, integrity, and having each other’s backs. Our office environment is positive and teamwork-oriented – you’ll have supportive mentors and colleagues to help you succeed. We celebrate wins together and make work enjoyable.

Great Benefits & Perks : We offer paid time off (PTO) and paid holidays so you can recharge. You’ll also enjoy occasional remote work flexibility (after training, work from home on agreed days) to help balance life and work. Our agency provides the tools, technology, and comfortable office setting you need to be efficient and happy in your role.

Key Responsibilities

Serve and Support Clients : Provide prompt, courteous service to our existing policyholders via phone, email, and in-person. Address questions on coverage, assist with policy changes / endorsements, handle billing inquiries, and guide clients through the claims process with empathy.

Retention & Client Relationship Management : Proactively reach out to clients for policy reviews, renewals, and follow-ups to ensure high customer retention. Build trust by understanding their needs and ensuring their policies remain the right fit over time.

Cross-Selling & Account Growth : Identify opportunities to cross-sell or upsell appropriate coverages that benefit the client (for example, bundling auto home, adding an umbrella policy, etc.). No hard sales or cold prospecting – you’ll focus on educating existing customers on valuable options when it truly helps them.

Efficiency & Accuracy : Process policy updates, payments, and documentation accurately and efficiently using our agency management software. Keep detailed records of customer interactions and ensure tasks are completed in a timely manner.

Team Collaboration : Work closely with our agents and fellow CSRs to ensure a seamless client experience. Share knowledge, support team goals, and contribute to a positive office atmosphere. (Everyone pitches in to deliver excellent service!)

Qualifications

Experience : 2 years of experience as an Insurance CSR (or Account Manager) in an agency or brokerage setting. You should be comfortable servicing personal lines (auto / home) and / or commercial policies and handling day-to-day client requests.

Licensing : Active Louisiana Insurance license (Property & Casualty required; Life & Health license a plus). Must be currently licensed to be considered for this role.

Insurance Knowledge : Solid understanding of insurance products, coverages, and policy processes. You know how to explain coverage options in simple terms and can confidently navigate policy management tasks.

Customer Service Skills : Excellent communication and people skills – you are patient, empathetic, and adept at solving problems for customers. A true client-first attitude is a must.

Efficiency & Organization : Strong attention to detail with the ability to multitask and prioritize in a busy environment. You take pride in doing things right the first time and keeping client files organized.

Tech Savvy : Proficient with computers and agency management systems / CRM software. (Experience with tools like Applied Epic, AMS360, or similar is helpful.) You also have solid Google Workspace and MS Office skills.

Team Player : Collaborative and team-oriented mindset. You work well with others, share knowledge, and aren’t afraid to ask for or offer help. We need someone who thrives in a close team and contributes to a positive culture.

Compensation & Benefits

Base Salary : Commensurate with experience and qualifications. Paid on a stable, semi-monthly schedule.

Incentives : Performance-based bonuses and commissions on top of base pay. Our incentive plan is tied to retention rates, cross-sales, and policy growth – directly reward­ing you for excellent service and upselling when it meets client needs.

Paid Time Off & Holidays : Generous PTO plan and paid holidays each year. We encourage work-life balance and making use of your time off!

Continuing Education : We cover costs for CE courses, licensing renewals, and professional development training. Keep your insurance license up-to-date and build new skills on our dime.

Flexible Work Options : After your initial onboarding and training period, enjoy occasional remote work days as agreed with management. Our hybrid approach lets you work from home periodically while still being engaged with our in-office team.

Work Schedule : Full-time, Monday to Friday. No nights or weekends required! We believe in giving you your evenings and weekends free.

Office Perks : Modern, friendly office in Slidell with free coffee, casual Fridays, and a supportive, drama-free environment. We host periodic team lunches and celebrations to foster team bonding.

Join All Saints Insurance Agency and be a part of a team that truly values its employees and clients. If you’re a dedicated insurance professional who wants to grow with a stable agency and make a difference through top-notch customer service, we’d love to hear from you!

How to Apply : Submit your resume through Indeed and a brief cover letter highlighting your relevant experience and why you’re interested in this position. We’re moving quickly to hire the right person for our team – apply today!

If we feel you're a great fit for our team we will reach out via email so please keep an eye on your inbox and check your spam just in case!