What are the responsibilities and job description for the Insurance Customer Service Representative (CSR) position at All Saints Insurance Agency?
Benefits:
- Bonus based on performance
- Company parties
- Competitive salary
- Employee discounts
- Free food & snacks
- Free uniforms
- Opportunity for advancement
- Paid time off
- Training & development
Join Our Team – A Place Where Your Work Truly Matters!
At All Saints Insurance Agency, we are looking for a client-focused, service-driven Insurance Customer Service Representative (CSR) to join our growing team. This role is perfect for someone who enjoys building relationships, delivering outstanding client service, and growing within a supportive, team-oriented agency.
Why You’ll Love This Role
✅ Stability & Growth – Base salary with bonus opportunities based on client retention & account growth.
✅ Client-Focused – Work with existing clients to provide service, policy updates, and proactive solutions.
✅ Career Development – We invest in your training, licensing, and continuing education so you can grow with us.
✅ Work-Life Balance – Monday-Friday schedule, no nights or weekends!
✅ Positive & Fun Office Culture – Supportive team, office perks, and even our office dogs, Jax & Dixie, to keep things fun! 🐶
✅ Client-Focused – Work with existing clients to provide service, policy updates, and proactive solutions.
✅ Career Development – We invest in your training, licensing, and continuing education so you can grow with us.
✅ Work-Life Balance – Monday-Friday schedule, no nights or weekends!
✅ Positive & Fun Office Culture – Supportive team, office perks, and even our office dogs, Jax & Dixie, to keep things fun! 🐶
What You’ll Do
- Help Clients with Policy Updates & Questions – Be the go-to resource for policy changes, renewals, and coverage inquiries.
- Retention & Relationship Management – Check in with clients proactively to ensure satisfaction and policy retention.
- Cross-Sell When It Makes Sense – Identify coverage gaps and recommend additional protection (e.g., bundling home & auto).
- Stay Organized & Efficient – Use NowCerts AMS to process payments, documentation, and client follow-ups accurately.
- Collaborate with the Team – Work with agents to ensure a seamless customer experience.
What We’re Looking For
- Experience: 2 years as an Insurance CSR or Account Manager in an agency setting preferred.
- Licensed in Louisiana (Property & Casualty) – Or willing to obtain within 30 days (Life & Health a plus).
- Exceptional Customer Service & Problem-Solving Skills – You love helping people!
- Detail-Oriented & Organized – Ability to multi-task in a busy environment while keeping client records accurate.
- Tech-Savvy & Adaptable – Comfortable with AMS/CRM software and Microsoft Office.
- Team Player Mindset – We thrive on collaboration and a positive attitude!
Compensation & Benefits
💰 Competitive Pay: Base salary performance-based bonuses
🏖 Paid Time Off & Holidays – Because work-life balance matters.
📚 Training & CE Support – We pay for ongoing education and licensing renewals.
🐾 Office Perks – Team lunches, casual Fridays, and daily visits from Jax & Dixie.
🏖 Paid Time Off & Holidays – Because work-life balance matters.
📚 Training & CE Support – We pay for ongoing education and licensing renewals.
🐾 Office Perks – Team lunches, casual Fridays, and daily visits from Jax & Dixie.
📩 How to Apply: Submit your resume through Indeed and a submit a brief cover letter to careers@allsaintsinsurance.com highlighting your relevant experience and why you’re interested in this position.
We’re moving quickly to hire the right person for our team – apply today! If we feel you're a great fit for our team we will reach out via email so please keep an eye on your inbox and check your spam just in case!
We’re moving quickly to hire the right person for our team – apply today! If we feel you're a great fit for our team we will reach out via email so please keep an eye on your inbox and check your spam just in case!
Salary : $35,360 - $65,000
