What are the responsibilities and job description for the Insurance Customer Service Representative CSR position at All Saints Insurance Agency?
Benefits :
Bonus based on performance
Company parties
Competitive salary
Employee discounts
Free food & snacks
Free uniforms
Opportunity for advancement
Paid time off
Training & development
Join Our Team – A Place Where Your Work Truly Matters!
At All Saints Insurance Agency, we are looking for a client-focused, service-driven Insurance Customer Service Representative (CSR) to join our growing team. This role is perfect for someone who enjoys building relationships, delivering outstanding client service, and growing within a supportive, team-oriented agency.
Why You’ll Love This Role
Stability & Growth – Base salary with bonus opportunities based on client retention & account growth. ✅ Client-Focused – Work with existing clients to provide service, policy updates, and proactive solutions. ✅ Career Development – We invest in your training, licensing, and continuing education so you can grow with us. ✅ Work-Life Balance – Monday-Friday schedule, no nights or weekends! ✅ Positive & Fun Office Culture – Supportive team, office perks, and even our office dogs, Jax & Dixie, to keep things fun! 🐶
What You’ll Do
Help Clients with Policy Updates & Questions – Be the go-to resource for policy changes, renewals, and coverage inquiries.
Retention & Relationship Management – Check in with clients proactively to ensure satisfaction and policy retention.
Cross-Sell When It Makes Sense – Identify coverage gaps and recommend additional protection (e.g., bundling home & auto).
Stay Organized & Efficient – Use NowCerts AMS to process payments, documentation, and client follow-ups accurately.
Collaborate with the Team – Work with agents to ensure a seamless customer experience.
What We’re Looking For
Experience : 2 years as an Insurance CSR or Account Manager in an agency setting preferred.
Licensed in Louisiana (Property & Casualty) – Or willing to obtain within 30 days (Life & Health a plus).
Exceptional Customer Service & Problem-Solving Skills – You love helping people!
Detail-Oriented & Organized – Ability to multi-task in a busy environment while keeping client records accurate.
Tech-Savvy & Adaptable – Comfortable with AMS / CRM software and Microsoft Office.
Team Player Mindset – We thrive on collaboration and a positive attitude!
Compensation & Benefits
Competitive Pay : Base salary performance-based bonuses 🏖 Paid Time Off & Holidays – Because work-life balance matters. 📚 Training & CE Support – We pay for ongoing education and licensing renewals. 🐾 Office Perks – Team lunches, casual Fridays, and daily visits from Jax & Dixie.
How to Apply : Submit your resume through Indeed and a submit a brief cover letter to careers@allsaintsinsurance.com highlighting your relevant experience and why you’re interested in this position.
We’re moving quickly to hire the right person for our team – apply today! If we feel you're a great fit for our team we will reach out via email so please keep an eye on your inbox and check your spam just in case!
