Job Description

All Star Kids Family Dental is excited to announce an opportunity for a committed, professional, and highly skilled individual to join our team as a Front Office/Treatment Plan Coordinator. This vital role plays a key part in the everyday operations of our clinic, ensuring that each patient’s experience is positive, tailored, and efficiently managed. Located in the heart of our bustling community, this Full-Time position will suit a dedicated individual eager to contribute positively to our team dynamics while fostering excellent patient relations. Please be advised, this role is not eligible for remote work, requiring physical presence for successful execution of duties.

As a Front Office/Treatment Plan Coordinator, you will be the face of our clinic, combining robust administrative duties with exceptional patient interaction. This role is perfect for someone who thrives in a vibrant, ever-evolving environment and is keen to continue advancing their career in dental office management.

Duties and Responsibilities

• Pre-audits charts and ensures correct patient information, frequency limitations, history, fee schedule, procedure codes, and patients’ financial obligations are determined accurately.
• Greets patients warmly and helps foster a welcoming and reassuring environment.
• Represents the practice effectively by establishing rapport and lasting relationships with patients and their families.
• Educates patients on proposed treatment plans, explaining health benefits, costs, timelines, payment options, and all other required and relevant information clearly and comprehensively.
• Creates, maintains, tracks, and updates required documentation and files, including treatment plans, insurance statements, and financial arrangements with precision.
• Takes part in the leadership team meetings, showcasing admirable leadership and adherence to our core values of teamwork, respect, and compassion.
• Handles all aspects of Insurance verification, confirming coverage and understanding detailed benefits to effectively communicate to patients.
• Assists in treatment planning using detailed knowledge of dental procedures and conventions for a wide variety of cases.
• Maintains an organized front office area and ensures all information is compliant with privacy regulations and patient confidentiality is upheld.
• Provides excellent customer service, addressing patient inquiries with empathy and professionalism, ensuring all interactions build trust and patient confidence.

Requirements

• Proven experience as a Front Office Coordinator or similar role within a dental office environment.
• Strong understanding of dental office procedures and protocol, with an emphasis on treatment plan coordination and insurance verification.
• In-depth knowledge of dental software and high proficiency in managing electronic health records and office management systems.
• Exceptional organizational skills with heightened attention to detail.
• Excellent interpersonal and communication skills, capable of managing sensitive or difficult situations tactfully and professionally.
• Commitment to uphold high ethical standards and integrity in all professional endeavors.
• Ability to lead by example, demonstrating our core values of teamwork, respect, and compassion in every interaction.
• Educational qualification in dental office administration or related field preferred.
• Demonstrated ability to multitask effectively, prioritizing and managing time efficiently in a fast-paced environment.
• Passionate about providing exemplary patient care and service excellence at all times.