Essential Duties and Responsibilities

• Interprets customer needs and proposes product solutions for standard and custom fabricated applications
• Develops an understanding of basic company products and systems to be able to support customer requests and requirements.
• Follows-up on new inquiries and builds long-term relationships with key accounts
• Capable of assisting e-commerce customer support requirements, including customer “chat” email leads and order entry.
• Follows-up on order execution ensuring all organization commitments are met
• Performs all other duties as assigned.
• Complies with the requirements of the company’s ISO 9001 Quality Management System (when required).

Physical Requirements

• Ability to stand, climb, bend and kneel on an occasional basis.
• Prolonged periods of sitting at a desk and working on a computer.
• Regular manual dexterity/coordination: hand/eye movements, motor control.

• Regular visual effort: concentrated reading of documentation or close viewing of computer displays.
• Able to push, pull and lift up to 30lbs. on an occasional basis.

Required Education/Experience/Skills

• B.S./B.A. and/or experience with construction/material handling equipment or relevant work experience.
• 1 - 3 years Inside Sales or Customer Service experience.
• Understanding of or comfort level with technical, industrial and/or construction products.
• Proficient with Microsoft Office Suite, shipping, quoting order entry and CRM software.
• Type minimum of 50 WPM.

Preferred Education/Experience/Skills

• Strong attention to detail.
• Ability to work independently and on a team.
• Appropriate market knowledge.
• Bi-lingual (Spanish).