What are the responsibilities and job description for the Dispatcher position at All Volusia and Flagler Heating and Air?
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Paid time off
- Training & development
- Vision insurance
We are seeking a Full Time Dispatcher to join our team! The position of responsibilities include, but are not limited to; being responsible for each technicians schedule throughout the day and managing the dispatch board to provide effective and efficient operations.
Responsibilities:
- Sole person to handle dispatch phone
Responsibilities:
- Sole person to handle dispatch phone
- Arrange schedule/calls on board in most efficient route for technicians
- Advise customers technician is on the way
- Check in the technicians from current calls, update comments in Software as needed
- Report any parts to be ordered or follow ups to be made to the appropriate personnel
- Monitor technician route via GPS and follow up with technicians on calls
- Schedule part replacements and AWO as see fit with technicians schedule
- Handle emails as needed
- Ensure all warranty parts are returned to warehouse as quickly as possible from technicians
- Update appropriate spreadsheet, calendar, paperwork
- Schedule vehicle maintenance as needed
- Monthly rotation with company Emergency After Hours Line (Additionally Compensated)
- Monthly rotation with company Emergency After Hours Line (Additionally Compensated)
- Assist Management as directed.
Qualifications:
- Knowledge of HVAC field, parts, and basic technical understanding
- Knowledge of basic computer functions (Microsoft, Excel, QuickBooks)
- Skill in oral and written communication
- Ability to communicate with employees, business contacts, and customers in a professional and courteous manner
We're a family owned and operated business that place an emphasis on our employees having a healthy work and home life balance.
At All Volusia and Flagler Heating and Air, we have an instilled culture and belief that we are more than your trustworthy Heating and Air Conditioning Company. We are a proven and accomplished Home Comfort Services company that can be relied on at all times, day or night. We are a company built on the values that when we are called to help a customer, we thoroughly diagnose and resolve our customers concerns and repairs to the fullest extent, keeping our customers informed and involved every step of the way.
Whether it be waking up in the middle of a hot and humid night with no air conditioning, or a precautious comprehensive evaluation of your system before a sweltering Florida summer to put your concerns at ease, we are your company you count on to resolve your home comfort needs.
We believe our employees are our biggest asset, which is why all of our technicians are certified, qualified, and continuously updating their knowledge on current technology to add to their extensive experience in the field. Our in-house staff in the office is held to the same high standards as our technicians, making sure we are always attending to our customers’ needs to the best of our ability in a friendly and timely manner.
Salary : $16 - $19
