What are the responsibilities and job description for the Client Relationship Manager position at Allbridge?

Allbridge delivers property technology (prop tech) solutions that drive value for property owners in the multifamily and hospitality space to elevate the connected experience for residents and guests. We currently serve more than 1 million units across North America and the Caribbean partnering with owners, developers, general contractors, and operators who benefit from Allbridges combined engineering and support expertise with a vision of an innovative end-user digital experience.

We are rapidly growing and seeking top talent to join our Multifamily Sales team. If you want to work in a thriving industry that combines best-of-breed solutions with technology planning, engineering, installation, and support, Allbridge may be the company for you. Made up of talented, dedicated, and energetic professionals, Allbridge offers significant career growth opportunities, and competitive compensation and benefits which are designed to inspire, reinforce, and reward a culture of empowerment, teamwork, and a healthy work-life balance.

Join us in transforming property technology into one seamless, connected experience!

Job Summary

The Multifamily Account Manager will play a key role in executing Allbridge's growth and expansion strategy. This role will be responsible for driving the organizations continued fast-paced expansion into new and existing markets and closing new business through strategic and consultative selling to national and regional property owners and managers. The position requires a relentless hunter consistently employing thoughtful sales processes with a consistent track record of sales over-achievement. This is a client-facing role requiring deep industry expertise, proven ability, and a broad base of industry contacts. This role will report to the Vice President, Business Development Multifamily.

Successful employees have a bachelors degree from an accredited university and a minimum of 6 years of demonstrated relevant work experience in strategic sales in a business-to-business sales environment, in the multifamily housing industry selling smart technology (IoT) solutions. Required to build rapport and lasting relationships with large national firms, professionally managing accounts, setting and pitching sales meetings, negotiating contracts, and closing deals selling cutting edge, disruptive technology to top decision-makers at the enterprise level.

Allbridge is currently operating under a hybrid work model, allowing colleagues the opportunity to connect with others in person and the flexibility to work remotely. For some business groups and positions, job function requirements may require more time at the primary work location, while greater flexibility may be in place for others.

Essential Job Functions and Responsibilities

Lead the companys national sales efforts to close large multifamily contracts, acting as subject matter expert to drive revenue and achieve assigned sales quota and profitability expectations.
Has some authority to perform contract negotiations, and including pricing, features, and installation timelines per company standards.
Develop new business opportunities by identifying potential clients, building rapport with key decision makers, and penetrating national sales markets.
Meet assigned targets for profitable sales volume and strategic objectives in assigned accounts.
Initiate internal partnerships with sales and technical team members to assist in closing complex and / or technical sales that require additional technical expertise.
Train and coach territory sales teams on technical knowledge related setting expectations for them to ultimately sell without assistance.
Lead solution development efforts that best address customer needs, while coordinating the involvement of all necessary company personnel. May act as technical expert within the organization to contribute to the development of multifamily presentations and product strategy.
Attend industry and business development events, inclusive of identifying and nurturing sales leads.
Lead the customer account planning cycle to set expectations that client expectations are met.
Proactively lead and participate in the company-strategic account planning process that develops mutual

performance objectives, financial targets, and critical milestones.

Proactively assess, clarify, and validate customer needs and expectations on an ongoing basis and report

findings to the appropriate teams for improvements.

Participate in strategic account planning in support of maintaining high customer satisfaction ratings that meet company standards.

Deliver reporting and required training / development objectives within the assigned time frame.

Consistently integrates Albridges core values into their everyday habits by treating all customers, internal and external, professionally, honestly, and respectfully.

Accepts ownership and accountability of position responsibilities and consistently strives to deliver innovative results for internal teams and customers that establish trust, high standards, credibility, and quality performance.

Meet clients face to face, demonstrating deep industry expertise. Travel requirements, typically a minimum 30-40% and based on business need.

Other miscellaneous duties as assigned.

Required Qualifications

Successful completion of a bachelors degree from an accredited university (or international equivalent) in business administration. A graduate degree is preferred.

Required to have a minimum of 6 years of demonstrated relevant work experience in strategic sales in a business-to-business sales environment, in the multifamily housing industry, with a preference to have experience selling smart technology (IoT) solutions.

Ability to build rapport and lasting relationships with large national firms, professionally managing accounts, setting and pitching sales meetings, negotiating contracts, and closing deals selling cutting edge, disruptive technology to top decision-makers at the enterprise level.

Consistently demonstrates excellent professional business acumen, organization skills, detail-oriented, meeting deadlines, and metrics driven decision-making skills.

Maintain a strong portfolio of C-Level contacts within Enterprise Accounts.

Advanced knowledge of construction management processes, and preference to have expert knowledge of building products, construction details and relevant rules, regulations, and quality standards.

Must have familiarity with prospecting and customer relationship management tools such as LinkedIn Sales Navigator, BuildCentral, and Construct Connect, and Salesforce. Remains adaptable; able to quickly learn new technologies and processes.

Must be flexible, an outstanding communicator with a customer service focus, and must consistently demonstrate skills in accuracy, organization, and time management.

Must be able to work effectively as a team member in a fast paced, and high-volume work environment, operating with a high level of detail and conscientiousness.

Must possess excellent verbal, written, and presentation communications skills in the English language.

Required to have demonstrated intermediate level PC skills with the ability to effectively operate within a Windows Operating System and Windows based programs such as Microsoft Excel, Word, Outlook, SharePoint, Teams, and Project.

Intermediate Salesforce and NetSuite accounting software experience is a plus.

Workplace Benefits We Offer

In addition to earnings and other incentives Allbridge offers a comprehensive package of benefits, based on eligibility, typically for regular, full-time positions, some of which includes :

Medical and Prescription options, Dental, Orthodontics and Vision Plans

Rich HSA company-funded options and Flexible Spending accounts

100% Company paid premiums for Short Term Disability

Life and Accidental Death and Dismemberment insurance Plan options

Supplemental Insurance Plan options

401(k) Profit-Sharing Retirement plan

Flexible Paid Time Off after 60 days of employment

Paid Holidays, per Employee Handbook

Work culture supportive of diversity and inclusion

Equal Opportunity Employer Statement

Allbridge is an Equal Opportunity Employer. Allbridge does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.All employment is decided on the basis of qualifications, merit, and business need.

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